How Often Do Items Go Missing or Arrive Broken in Pampered Chef Orders?

[Jenni]

I have submitted 7 shows... two of them after being delivered I got calls from the hosts about missing items. How often does this happen? The first host was my Mom and she was missing some kitchen shears. The second host was my Aunt who was missing a classic batter bowl. My Aunt also had another batter bowl that the lid arrived with a crack down the middle.
Im I just having bad luck? I feel like there are going to big red flags next my name somewhere....

I submitted product adjustments for the missing batter bowl, and the cracked lid. For the product that arrived broken, how do I send the broken one back? I didn't see any directions.

Thanks, not sure how I would make it without these boards!

 

[pampered.chris]

Unfortunately the people that pack the products are just that...people and they make mistakes. In the fall it seemed like you couldn't have a show without mistakes, but here recently, it has been pretty good. I haven't had to do many adjustments at all on shows. Sometimes it just seems like there are alot of issues and other times, none at all.
There won't be any flags by your name, LOL!! It just sounds normal to me.
Consider this, if you submitted 7 shows and only had 2 w/ adjustments, you are doing pretty well w/ 5 shows and no issues!!
As far as returning the bowl...did they ask for it? Normally they don't if it is within 30 days. Check your email. There should be a spot that says "RETURN REQUIRED" and it should say yes or no somewhere under it or next to it. If they wanted it back there would have been instructions giving the address and adj #, etc.
I know what you mean about these boards...they are FAB!!!
Best of luck!!

 

[redsoxgirl]

Just think about how many items they hand pack each day!

I had some issues at first as well, but it gets better - I think it might just be beginners (bad)luck

It'll get better - and plus, out Solution Center rocks and will have those things corrected/replaced ASAP when you call!

 

[aPamperedBride]

Last I checked, the successful ship rate was 98%, but that means 2% of orders have issues! You'll get a FedEx shipping code if the HO wants the item back.

 

[Wildfire]

Hello there! I am sorry to hear about the missing items and broken product that you experienced with your recent shows. While it is not common for these types of issues to occur, it can happen from time to time. I would recommend reaching out to the host care team at Pampered Chef for assistance with the missing items and broken product. They will be able to help you with the next steps for getting replacements or returning the broken item. In the meantime, make sure to double check all of your orders before submitting them to ensure that all items are accounted for. I hope this helps and I wish you the best of luck with your future shows! Take care.