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Discussion Overview
The thread discusses the timing and frequency of follow-up calls to potential Pampered Chef hosts after initial contact. Participants share their personal experiences and strategies for balancing persistence with respect for the potential hosts' preferences.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant mentions calling back every other day or every third day, seeking thoughts on whether this is too pushy.
- Another participant shares that they call at different times of the day if they are unsure of the best time to reach someone.
- Several users express a desire to book shows without being overly aggressive in their follow-ups.
- One participant describes their approach of leaving a voicemail with a follow-up plan if they do not hear back, indicating they would try again in a few days.
- Another participant notes that they have experienced difficulty reaching some individuals, speculating that caller ID may be a factor.
- One participant suggests asking potential hosts when they would prefer to be contacted again if they are reached but have not booked.
- Another participant shares a success story of booking two shows after following up, highlighting the importance of persistence.
- One participant recounts a suggestion from a cluster meeting about informing customers that their file will be closed if they do not respond, which reportedly prompts a follow-up call from interested customers.
Areas of Agreement / Disagreement
Views differ on the appropriate timing for follow-up calls, with some participants feeling it is acceptable to call back soon after the initial contact, while others express caution about being too pushy. No clear consensus emerges on the best approach.
Contextual Notes
Participants share their individual experiences and strategies, reflecting a variety of personal approaches to follow-up communications in their consulting practices.
Who May Find This Useful
Consultants looking for insights on follow-up strategies and timing when reaching out to potential hosts may find the shared experiences relevant.
- 2,144
I do have some people who I have left messages with numerous times and can't get a hold of. I think maybe they have caller ID??
Not sure what to do with them or how long to give them before calling back. I don't want to be a pain in the behind!!- 801
If, however, you DO reach them, and they still haven't booked, I would ask them WHEN they would like to hear from you again. That way, you're calling when they ask you to.
Hope that helps,
Paula
- 77
PChefPEI said:I don't think it's too early. When I get someone's voice mail, I usually leave my info and then tell them that if I don't hear from them that I will try them back within the next couple of days. I do that a few times, and if I still can't get a hold of them, I put them on "hold" for a couple of weeks and try again.
I do have some people who I have left messages with numerous times and can't get a hold of. I think maybe they have caller ID??
Just a suggestion, but at our first of the year cluster meeting, somebody said when they have customers do this, they finally(after a few weeks to a month) call and leave a message to say something to the extent of 'If I don't hear back from you, I'll be closing your file. Hope to hear from you soon!' She also said that 99% of the time she gets a call later that night, or the following day with the customer who IS interested. Hope that helps!
Frequently Asked Questions
How long should I wait before calling a potential customer back?
It's generally recommended to wait 24 to 48 hours before following up with a potential customer. This gives them time to consider your offer without feeling rushed.
Is it okay to call back the same day I made initial contact?
While it's possible to call back the same day, it's usually better to wait until the next day. This allows the potential customer to digest the information and think about their decision.
What if the potential customer asked me to call back at a specific time?
If a potential customer specifies a time for you to call back, make sure to honor that request. It shows respect for their schedule and increases the likelihood of a productive conversation.
How many times should I call back if I don't get an answer?
It's best to limit your follow-up calls to two or three attempts over a week or two. If you still don't reach them, consider sending a friendly email or message instead.
What should I say when I call back after a few days?
When you call back, start by referencing your previous conversation and express your enthusiasm about helping them. Ask if they have any questions or need more information about the Pampered Chef products.
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