How Can Pampered Chef Sell Damaged Products

[Teresa Lynn]

I agree however, that should be a quality control issue with the manufacturer before it arrives at our warehouse

 

[pampered1224]

I have to laugh a this post as I too have come up smellin not so hot sometimes with products damaged. However, having worked in a factory myself for years with multiple shipping lines where products are manufactured elsewhere, it does become a problem. And I have been at HO so, WOW! is all I can say. So, they invented customer service people and departments. You know what I do? I simply calm down, make the adjustment and breath a sigh of relief that at least it will be taken care of. And if the item is something the purchaser wanted to make something in, I look at it this way, there was never a gaurantee that any order would be 100%.
I tell all my guests AT ALL MY PARTIES that items do come in damaged or can be delayed due to back orders. Please just understand that if there is a problem with your products, PC will fix it as quickly as possible. If they know it up front, believe me they should not be upset because they were forwarned. I know it sounds like a negative spin but it really is not. It tells two things. PC has a great warranty and they do care enough about opur customers to fix any product very quickly. Good example, one Grinder received last Thursday wanted for Christmas. PC sent a new one out and I think it got there today in fact. As long as a customer knows the problem will be fixed, they don't care and it rarely is a reflection on you if something is wrong. They know that!

 

[Trish in Texas]

Update -- I appreciate all the perspectives you have given me. I let the frustration of the moment overwhelm me when I first posted. But, I'm calm and satisfied now,

On a lighter note, I must laugh! I got the overnight shipment as HO promised. It had my name on the outside but someone else's order in the inside! So, HO is trying it again today.

Trish in Texas
Independent Consultant

 

[susanr613]

glad you took our comments in a positive way and that all is good with you now.

 

[candiejayne]

I submitted a show late friday night/early saturday morning and it is due to deliever to my host TODAY! talk about great! I told her she wouldn't have it before Christmas due to her show going in after the deadline, but as long as the Fed Ex man can beat all of this snow today, she'll have it!

 

[ChefMary412]

I had a show for a woman who attended the FIRST show ever in Massachusetts, back in the 80's. She knew more about PC than I ever will. Plus she had every item EVER!! She took over during the show and talked about the customer service and quality of the products.
Over all these years, she has had only a few problems. I sometimes forget how big PC really is and how many items it is shipping, packing, and producing each day. Glad you feel better Trish. Thanks Janet and Ann

 

[zmom58]

I have been at this for 6 1/2 years and The Pampered Chef has only gotten better with customer service for customers and caring for their consultants. Missing items in show orders has basically dropped to zero...at least in my case. Since they started the call back sysytem when we call in to Home office, that saves us a huge chunk of time. I think we also have to send back broken items and pieces of broken items less that we had to in years past. I think they have gone above and beyond to work with customer issues and complaints lately. We can download conference workshops to our PC's whereas we used to "check out" cassette tapes from a "library" from home office and then we had to return them within a reasonable amount of time. Our maximum commission was 22% and we could earn a small amount in bonuses in 3 month increments...can't really remember, but when they increased our commission 4 or 5 years ago, it was awesome. There have been so many improvements over the years, and so many of them have benefited us as consultants. We don't have to pay for free or discounted host items for our hosts, alot of other direct sales companies do require consultants to do that. Our hosts don't pay taxes or shipping on their free products, they are truly free. I had a show once for some other DS company and my $12 that I owed after all my host discounts turned into $30 once they added taxes and S&H on my "free" product. I truly believe we are privaleged (spelling??) to have such an incredible company to "work" for. Also, I submitted an order Sun. night Dec. 21st and she received it Christmas eve. She opted to not pay the expedited S&H and it worked out for her.
Just my 2 cents.
Deb