How Can I Jumpstart My New Year with Customer Care Calls?

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Discussion Overview

This thread centers around participants sharing their experiences and strategies related to customer care calls as they begin the New Year. Many express their feelings about reconnecting with past customers and the challenges they face in generating interest and bookings.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared their experience of making customer care calls, noting that while they spoke to several people, interest in placing orders was low.
  • Another participant mentioned feeling discouraged after similar experiences but later had a positive interaction that led to a potential sale.
  • Several users discussed the importance of having a script for calls, with some expressing appreciation for a specific script shared in the thread.
  • One participant noted difficulties in transitioning conversations from customer care to booking shows, highlighting that some customers seem to remain one-time buyers.
  • Another participant suggested adding a question about upcoming specials to the script to enhance engagement during calls.
  • A new participant expressed nervousness about starting the New Year without any bookings lined up, finding the shared ideas helpful.
  • One user inquired about the timing for follow-up calls after leaving messages, indicating a desire for effective communication strategies.
  • Another participant mentioned their recent health issues affecting their ability to make calls, illustrating personal challenges that can impact business activities.

Areas of Agreement / Disagreement

Views differ on the effectiveness of customer care calls, with some participants feeling optimistic about potential sales while others express frustration with low engagement. No clear consensus emerges regarding the best approach to reconnecting with customers.

Contextual Notes

Participants are primarily consultants navigating the early part of the year, sharing personal experiences and strategies for customer engagement. The thread reflects a range of emotions from optimism to discouragement.

Who May Find This Useful

Consultants looking for peer experiences and strategies related to customer care calls and engagement as they start the New Year may find this discussion beneficial.

N
noelskitchen
Messages
300
I really wanted to start the New Year off right. I worked half a day today at my regular job and came home to get ready for my customer care calls. I did okay, nothing yet though. I left 2 messages, spoke to 5 people, 1 wants to order more products just can't do it now, so I explained the hosts benefits this month, she wasn't interested but would call me when she's ready to order and of course I'll follow up with her. I have a potential host for May that I called to explain this month's host benefits, sounded intriging to her but just after the holiday she doesn't think any of her friends could afford so I told her to feel free to pass my name around to them if they might want to earn free products by hosting and of course I'll keep her on my rotating contact list.
I have a few more people that I can call this evening after dinner but it seems like I keep contacting my past customers and no one wants anything.
 
yes i went through something similar the week between the holidays and was getting very discouraged....then on 12/31 had a great conversation with someone who wants to buy at least a stone for her college-age son. i sent her the catalog and the "dorm survival" list.

so, keep at it and you never know when something good will happen!
 
You guys are freaking me out :eek: I just finished typing my script for all my CC calls tomorrow and it is right along this vein. How do I reconnect with all my customers from last year? You know, the ones I was suppose to be touching base with but didn't because I got 'busy'.:o

So here it is, give me your two cents worth.

(If everybody gives me two cents I can take a vacation :D)
 

Attachments

Awesome script I am going to use that on my Sunday Booking Blitz!

Thanks a bunch!
 
Great script - short, cheerful, no-pressure.

I'm sure you'll do great!
 
I agree with everyone else. Thanks for sharing, Crystal!
 
I'm like Susan it is short and simple. You should do very well with this script. Good Luck.
 
  • Thread starter
  • #8
Love the script, I can do customer care calls but I sometimes get tongue twisted about trying to figure out how to get them to book. Some of the guests say they love PC and products but act like one time customers.
 
susanr613 said:
yes i went through something similar the week between the holidays and was getting very discouraged....then on 12/31 had a great conversation with someone who wants to buy at least a stone for her college-age son. i sent her the catalog and the "dorm survival" list.

so, keep at it and you never know when something good will happen!
Click to expand...

Can you put on here your dorm survival list? I think that's awesome?

Stephanie
 
I think that sounds great!!

Stephanie
 
Love the script but if you are making the time to call may I suggest you add one more question "may I tell you about our upcoming specials?"

If yes, give a quick overview of the specials for the month you are trying to book and explain (very briefly) what our Host benefits are regardless of the month they book.
 
Thank you Jeanine, What a great add on!
 
If you do a monthly e-mail newletter, you might ask them if they would like to join your e-mail newsletter list to receive recipes and quick tips once a month...something like that. That way you are in "front" of him or her monthly and they may call to order or schedule a show.
Deb
 
  • Thread starter
  • #14
Just curious when you leave a message you are telling them to call you back? If you don't hear from them, when do you call them back? 2 days, 3 days, etc.
 
Hi, I am new to this website and to PC and I have to tell you how helpful all your posts have been to me. I am very nervous with the start of the new year and not having anything lined up yet. I started out with a huge show but things have really slowed to a crawl. Your ideas are all terrific and I am sure I can utilize them. Thanks so much.
Linda
 
Noel, when I leave a message I say "Feel free to give me a call or I will try you back in couple of days" This way they are expecting you to call back.
 
Honestly, this is my first run with this type of message and I hadn't thought that far head.:confused: What do you guys think?
 
  • Thread starter
  • #18
mscharf said:
Noel, when I leave a message I say "Feel free to give me a call or I will try you back in couple of days" This way they are expecting you to call back.
Click to expand...

Thanks, I did a bunch of calls yesterday and had to leave messages.
 
Question... can you send a email from PP3? I just switched, and I don't know what all it does yet. I use to have everyones name in an email address log, but things have happened with the email and I don't have them all in there anymore.

Thanks if anyone knows.

Stephanie
 
I love this script. I plan on using it on monday. I will add the upcoming special to the script. I'll let you know how it turns out.
 
Thanks for the script. I have had larngitist (sp) for 2 weeks and now just able to talk a little.
I am way behind in CC calls because of being sick/in hospital and going through treatments.

Ann
 

Frequently Asked Questions

What are customer care calls and why are they important for my business?

Customer care calls are follow-up calls made to your customers to check in on their satisfaction with their purchases, offer assistance, and strengthen your relationship with them. These calls are important because they help build trust, encourage repeat business, and can lead to referrals, ultimately boosting your sales and customer loyalty.

How do I prepare for making customer care calls?

To prepare for customer care calls, start by reviewing your customer list and their recent purchases. Make notes on what they bought and any previous interactions you had. Prepare a friendly script that includes questions about their satisfaction, any issues they may have encountered, and if they need further assistance. Also, set a comfortable environment for making the calls to help you stay relaxed and focused.

What should I say during a customer care call?

During a customer care call, start by greeting the customer warmly and introducing yourself. Ask how they are enjoying their products and if they have any questions or concerns. Listen actively to their feedback and provide helpful solutions or suggestions. Finally, thank them for their business and remind them of any upcoming promotions or new products that might interest them.

How can I follow up after a customer care call?

After a customer care call, it's a good idea to send a follow-up email or message thanking them for their time and summarizing any key points discussed. If you promised to send additional information or resources, make sure to include those as well. This follow-up reinforces your commitment to customer service and keeps the lines of communication open for future interactions.

How often should I make customer care calls?

It's beneficial to make customer care calls regularly, ideally every few months after a purchase. However, the frequency can depend on your relationship with the customer and their purchasing habits. For new customers, following up within a week or two after their purchase is ideal, while established customers may appreciate calls every few months to stay engaged.

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