How Can I Find a Part Number for a Warped Professional Square Griddle?

[ChefinHarmony]

I have a customer who is trying to do an adjustment on a Professional Square Griddle. I don't have a receipt, show, Consultant or old catalogs to find a part number. I called HO and they can't find a part number. I am holding the item - it's our professional line, square griddle. But it has warped and scratched surface. Does anyone have old catalogs that would give me a part number? For PC items that are Lifetime, you would think they would give us access to a list that has old part numbers! Or at least give HO Customer Service the list. What a pain!!
Joanne

 

[pamperedalf]

I am pretty sure we only carried the square griddle in the generation II series, which only has a 2 year warrenty. if so the #2380 $38.00

 

[chefann]

You are correct, Amanda. There was never a square griddle in the Professional Line.

 

[ChefinHarmony]

Yeah!! You ladies are awesome! I called HO back and told them to check Gen II and the part number and sure enough - found it!! It was only purchased last Fall, so thankfully it's covered under warranty. He did explain.... "Since this is a discontinued item, we can offer a one time only replacement" Have you ever heard that? The griddle is warped and scratched.
Thanks!!
Joanne

 

[Staci]

, I'm sorry to hear about the trouble you're having with your Professional Square Griddle. I understand how frustrating it can be when you don't have a receipt or access to old catalogs to find a part number. Have you tried reaching out to our customer service team again? Sometimes different representatives may have different information or resources available to them. Additionally, I would recommend checking our online resources or reaching out to other consultants in our community to see if they have any suggestions or solutions. I hope you are able to find the necessary information and get your griddle fixed soon. Thank you for being a valued consultant and for your dedication to the Pampered Chef brand.