Hotel Reservation Panic: Director's Booking Lost, What to Do Next?

Click For Summary

Discussion Overview

This thread centers around a situation where a participant's director is unable to locate a hotel reservation for an upcoming event, leading to concerns and discussions about potential solutions and shared experiences with hotel booking issues.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses panic over their director's lost hotel reservation and the lack of confirmation from the travel company.
  • Another participant shares their disappointment with Travel Planners, recounting a similar experience of lost reservations and communication issues.
  • Several users mention the importance of checking credit card statements for any reservation fees as a potential way to verify bookings.
  • One participant notes that their director had previous issues with Travel Planners, highlighting a pattern of frustration.
  • Another participant offers to check for available rooms and expresses willingness to help the original poster find accommodations.
  • Some participants share their own experiences with hotel reservations, indicating a common concern within the group.
  • One participant humorously notes the camaraderie and support among the group despite the stressful situation.

Areas of Agreement / Disagreement

Views differ regarding the reliability of Travel Planners, with some participants expressing frustration while others offer support and potential solutions. No clear consensus emerges on the best course of action.

Contextual Notes

The discussion reflects the anxieties and challenges faced by participants in managing travel arrangements for a community event, emphasizing personal experiences rather than official guidance.

Who May Find This Useful

Participants in the consultant community who are navigating similar travel arrangements or facing issues with hotel bookings may find the shared experiences and suggestions relevant.

C
ChefBeckyD
Gold Member
Messages
20,320
My director just called - she couldn't find her online confirmation of our hotel reservation - so she called the Travel Co. to confirm....and THEY HAVE NO RECORD OF HER RESERVATION!!!

She called hoping she had copied me on the reservation - but I don't have anything either!

What are we going to do now! I don't panic easily - but now - I"M PANICKED!!!
 
OMGosh!
What are you going to do?!?!
What hotel were you at?
 
  • Thread starter
  • #3
We ARE (here's hoping!) at the Chicago Hilton - she made the reservation the very first day that it was available - and we registered for a 2 bed/2 bath room.

I am just sick! And she is even more sick!
 
OH BOY!!!! that isn't good at all... here is hoping that you find the reservation!
 
Becky - I'm really disappointed with Travel Planners. I was booked for the Chicago Hilton and on a waiting list for the Sheraton. An e-mail came to see if we wanted the Palmer House Hilton. I called to confirm the switch and stay on the waiting list for the Hilton. 3-4 weeks later when I called to add Terra to our room, I was still listed for the Chicago Hilton and not anywhere on the Sheraton waiting list.

They added me, but I'm afraid we were pushed way down on the list since it was 3-4 weeks later.
 
has any one complained to HO about this?
 
Hotels and suchGet a hold of your credit card records - perhaps a reservation fee has been put on the cards - some companies, like Expedia, take payment up front. Perhaps its on your cards.

Good Luck!
 
  • Thread starter
  • #8
janetupnorth said:
Becky - I'm really disappointed with Travel Planners. I was booked for the Chicago Hilton and on a waiting list for the Sheraton. An e-mail came to see if we wanted the Palmer House Hilton. I called to confirm the switch and stay on the waiting list for the Hilton. 3-4 weeks later when I called to add Terra to our room, I was still listed for the Chicago Hilton and not anywhere on the Sheraton waiting list.

They added me, but I'm afraid we were pushed way down on the list since it was 3-4 weeks later.
Click to expand...

That is exactly why Jen called to confirm our reservation! Last yr we had problems, and Betsy Broene (our SD), even with printed copies in hand, has had problems with her reservations! So Jen, because she deleted the online confirmation by mistake (she thinks this is what happened) called JUST TO MAKE SURE......I could just cry!
 
Becky,

We MAY have an extra room still booked at the Hilton. Let me find out for you...
 
Lotsa Luck!!
I hate travel planners they screwed up my reservations twice!!
they are hard to work with and not very customer service friendly.
 
What wave are you?
My director sent an email out today saying Roommates needed.
Two people at the Hilton with Wave 1

Edited because...
Oh I just realized ...this is a wave 1 thread...!!
 
Last edited:
  • Thread starter
  • #13
dianevill said:
Becky,

We MAY have an extra room still booked at the Hilton. Let me find out for you...
Click to expand...

Oh Diane - if you do.......I'll bring you cookies!:o
 
I'm working on it! I left v-m messages for two people - I have to leave until 9:00 pm (central) or so, but I'll get back to you. If you want to PM me your phone number, I can check my messages during the evening and call you if I hear anything...
 
  • Thread starter
  • #15
Okay - here is the deal - We are down to 3 people going - my director just called again and told me that one girl cancelled last night - so we just need to find room for 3, and if it's room for 2, Jen (my director) says she can sleep on the floor or rent a rollaway.

Diane - I'm getting ready to PM you my # right now!
 
Becky, as of right this minute, my cluster has 5 going, but 2 4-person rooms. I can check with the rest of the gang to see if they would mind sharing with your cluster. (We're at the Hilton.)
 
  • Thread starter
  • #17
chefann said:
Becky, as of right this minute, my cluster has 5 going, but 2 4-person rooms. I can check with the rest of the gang to see if they would mind sharing with your cluster. (We're at the Hilton.)
Click to expand...

Ann to the rescue! Thanks!
 
  • Thread starter
  • #18
I'm keeping my director informed by phone of all the "developments"...she is enroute to a show tonight....and both of us are leaving for vacation tomorrow - so that may be why we are feeling a bit panicky!
 
I've got room for one, if needed! Wow, that's scary. I know I got the email confirmation, but it still scares me that this might happen. Maybe I should confirm!!!
 
Last Leadership, my Director had problems with Travel Planners loosing her reservation. Very frustrating...Good luck and keep up informed!
 
  • Thread starter
  • #21
Thanks everyone for offering rooms & support! My director has never been on CS - but she sure is loving you guys right now!:D
 
My director had a lost reservation in Atlanta and boy was she pissed!
 
  • Thread starter
  • #23
DebbieJ said:
My director had a lost reservation in Atlanta and boy was she pissed!
Click to expand...


We're not to that point yet - I'm sure that will come later.....right now it's still just PANIC!
 
  • Thread starter
  • #24
But on a happy note - (and I'm about to hijack my own PANIC thread!) I just checked my email, and had an "Online Activity" email from HO w/ an individual order of $178.00!!!
 
Awesome!
I'm going to get on the horn to my cluster and check on the rooms. Are you all non-smokers, Becky?
 
  • Thread starter
  • #26
chefann said:
Awesome!
I'm going to get on the horn to my cluster and check on the rooms. Are you all non-smokers, Becky?
Click to expand...

Yes - we are all non-smokers......hmmmm, never thought about that!

Ann - I am going to PM you too with my phone #!
 
Becky - call Yvonne Mattson - I can get you her number or have your director call her, she has some openings still.
 
Just read all your above stuff...let me know though, you guys are in her downline and her e-mail today said she still has openings so consider the above offers or let me know!
 
Becky - I just checked my CC statement and I got charge for 1 night for the reservation on 6/21.
 
  • Thread starter
  • #30
Thanks Janet! Jen is searching from the Yvonne end.....she sent an email to Betsy and Sherri both also. She is in the middle of a show right now, but I'll call her later and tell her to check her CC statement!

I also found out from her that when she registered - she couldn't get it to work right online, so she ended up calling and finishing the registration by phone!
 
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