Help!! I Just Got a Show From One in My Team and It's in 2 Days.

[ShelbyMichalek]

The lady that signed me up in Nov. just asked me to do a show for her on Saturday. I went to a show with her back when I signed up and a friend of the host booked off that show. Now I've been asked to do that show because the consultant who would originally have done it can't find a babysitter and is seriously considering getting out of the PC business.:cry:

Anyway, what do I do about this host? I barely know her (Just met her once back in Nov.) and I need to contact her discuss her party. What do I ask/tell her? I have no idea what kind of host coaching she has received so far!

All I know is the recipe and my friend (the other consultant) is emailing me directions to the house. And that it's in the morning on this Saturday. (Which is sooo good! I don't do Saturday shows usually because they happen in the evening and I've dedicated Sat evenings to church):thumbup:

I'm jumping at the chance for the extra show, because I just had one reschedule, but I don't want to jump in head first and land wrong!!

 

[PampChefJoy]

I would just ask her to bring you up to speed on what she's been told... did they review host benefits, guest list, outside orders, and if there were any consultant-specific freebies that were offered to her... and then cover your specific policies and procedures... what time you will arrive, your show flow/checkout procedures, closing out the party.

 

[ShelbyMichalek]

Okay, I did get her phone number and I'd planned on calling as soon as I did my mail run (lots of open house invites to mail!).

Is there anything else anyone thinks I need to do to prepare?

 

[NooraK]

I would do all of the main points of your regular host coaching, but in one call. Just to make sure you're on the same page. I agree with asking her what's already been discussed.

My biggest concern would be that if the consultant who originally booked the show is considering quitting her business, her host coaching may not have been superb. I would concentrate on encouraging the host to do reminder calls to all of her guests. Maybe throw in an ugly spoon contest or something.

I'd start the conversation with "Hi Suzy, this is Shelby Lynn, I'm the consultant that Mary referred to you to do your show on Saturday. As you know, she's unfortunately had something come up, but I want to make sure you get the show you wanted and deserve, and I want to make sure everything is fabulous for you."

 

[ShelbyMichalek]

I would do all of the main points of your regular host coaching, but in one call. Just to make sure you're on the same page. I agree with asking her what's already been discussed.

My biggest concern would be that if the consultant who originally booked the show is considering quitting her business, her host coaching may not have been superb. I would concentrate on encouraging the host to do reminder calls to all of her guests. Maybe throw in an ugly spoon contest or something.

Although that sounds fun..what is it exactly??

And I think that even though this other consultant is considering quitting, I don't think it would've affected her business yet. It's just something she's been pondering and think's she'll do. She's a very professional person, I don't think she would let her performance down at all.

 

[ChefBeckyD]

I would host coach her just like any other host. Just call her and say that you aren't sure where she's at in her party planning, so would it be all right if you just started from the top to make sure everything had been covered.

 

[sandilou]

I had some ladies call me on Wednesday for a Friday party. It turned out to be $1000! You can do it!! Have fun!!!Sandi

 

[NooraK]

An ugly spoon contest is when you tell all of the guests to bring their ugliest wooden spoon (you can do the same with spatulas), and the worst one wins a prize. Then you have a segue to talking about the bamboo spoons (or our scrapers). But it forces your host to make reminder calls, because that one person she doesn't tell, will show up and feel left out.

 

[ShelbyMichalek]

Thanks for the help ladies!
I called her and found out that Lissa (other consultant) went over pretty much everything with her. She has at least 1 for sure coming and called everyone last night and will make phone calls again tonight. She also sent e-vites!! She seems pretty motivated!
She also has 1 outside order already. I'm excited for this show now because I remember that the show she booked off of had a really good turnout so I'm hoping for this one to be just as good or better!

 

[raebates]

Best wishes, Shelby.

 

[ShelbyMichalek]

Thank you!! And I'm studying up for that interview! Thanks so much for all the help! I LOVE this forum!!