Help for a Cookware Owner with Problems

[pamperedmomto3]

Hi! I have a host that owns cookware. She says she's having a few problems with a few pieces. Loves it but would like it better if she wasn't having problems. She no longer has the receipts and the consultant that sold it to her is no longer a consultant. What can I do, how can I help her?

 

[PamperedDor]

I Would Tell Her To Call Ho And See What They Say And Report Back To You - They Might Ask Her For The Hosts Name Etc -

Also See If The Old Consultant Has Her Pp Still On Her Computer - She Can Probably Print Out A Computer Generated One -

Good Luck!

 

[jbarnhill]

I've had this happen to me. A customer said that the clear piece for her food chopper had melted in the dishwasher. The consultant who sold it to her was no longer selling PC and she didn't have the receipt. She brought the food chopper to me along with the name of the consultant and the name of the host of the party. I called HO for and explained the situation and they were able to find her in the computer so I mailed the food chopper in for her and HO sent her a new one. It was a great way for me to help build good customer service being a new consultant.

JoLynn

 

[MaddyandOwensMom]

I was just having this conversation yesterday. I believe as long as you have the first and last name of the customer, you can make the exchange as HO has the name in their computers.
Jessica

 

[legacypc46]

The data base at HO is awesome. They can pretty much find any order placed since around 2000 (I think). Your customer will need to provide them the state and, preferably, the name of the host and approx time-frame. That siad, they've found orders with a lot less info than that.

 

[janetupnorth]

Yes, they can look the customer up.

I had a customer that knew approximate purchase date but not the name of the consultant or the receipt. They were able to find it without a problem.