Having trouble submitting shows? Need help from tech support?

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Discussion Overview

The thread discusses issues participants are experiencing with submitting shows and orders through the Pampered Chef system, particularly related to error messages and system updates. Several users share their personal experiences and frustrations regarding the technical difficulties they face.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions encountering an error when trying to submit shows, prompting them to seek help from tech support.
  • Another participant shares a similar experience with submitting a supply order, expressing frustration over feeling "closed for business" due to the errors.
  • One participant, identifying as a team leader, notes that they submitted their order through P3 and plan to continue using it despite the new web system.
  • Another participant points out the absence of a link for ordering non-com orders on the new web, indicating confusion about the current ordering process.
  • One participant expresses sympathy for tech support staff, acknowledging the challenges they face in resolving these issues.
  • A participant recounts their team leader's difficulty in closing a show due to server updates, which eventually resolved after some time.

Areas of Agreement / Disagreement

Views differ among participants regarding the functionality of the system, with some expressing significant frustration and others sharing successful experiences after troubleshooting. No clear consensus emerges on the overall reliability of the system.

Contextual Notes

Participants are discussing their personal experiences with the Pampered Chef system, particularly in relation to technical difficulties and the impact on their business operations.

Who May Find This Useful

Consultants experiencing similar technical issues with the Pampered Chef system may find the shared experiences and frustrations relevant to their own situations.

K
Karen Weber
Gold Member
Messages
152
Anyone having trouble submitting shows? I keep getting an "error" saying I can try again or report problem to tech support.

Karen
 
Yup, just tried to submit a supply order and got the error. Sooo, we can't submit orders, we can't submit agreements (per another post).... anyone else feel like we're closed for business right now?ETA: I had just opened P3 to do the supply order. After the error, I checked for updates, which it didn't look it needed to download any. But after that, success with submitting the order.
 
Becca_in_MD said:
Yup, just tried to submit a supply order and got the error. Sooo, we can't submit orders, we can't submit agreements (per another post).... anyone else feel like we're closed for business right now?

ETA: I had just opened P3 to do the supply order. After the error, I checked for updates, which it didn't look it needed to download any. But after that, success with submitting the order.
Click to expand...


So you did your supply order via P3 rather than via the CC on the new web? I need to do one and was wondering which way we were supposed to do those now.
 
I'm just pretending to be a Director on here ;) I've got TL status so haven't had to deal with the new web yet. I'll be hanging onto P3 until the bitter end probably. So, yes, I submitted through P3. Sorry that I wasn't clear about that.
 
I haven't seen the link to order non-com orders on the new web yet. There's a non-on area, just no link...unless it went up this morning.
 
yep feeling like we are closed for business for sure.. can't look at my team because the system keep looping me back in Cons Connection.. uggghh
 
Ok ... thanks all! I will just do it the good old fashioned way! Hopefully it will go through!
I do feel for all the peeps at Tech Support trying to get this right for us. They have to be going crazy.
 
One of my TL's was having a hard time closing a show last night. She said it kept telling her that they were updating the server & to do a manual (vs automatic) update ~ but it wouldn't let her do that either. After an hour or so, it was working normally again and she was able to get her show in.
 

Frequently Asked Questions

What should I do if I'm having trouble submitting my show?

If you're experiencing issues submitting your show, first ensure that you have a stable internet connection. Check for any error messages that may provide clues about the problem. If the issue persists, try clearing your browser's cache or using a different browser. If none of these steps work, consider reaching out to tech support for further assistance.

How can I contact tech support for help with show submissions?

You can contact tech support by visiting the official Pampered Chef website and navigating to the support section. There, you will find options to chat with a representative, submit a support ticket, or call the tech support hotline directly for immediate assistance.

What information should I have ready when contacting tech support?

When reaching out to tech support, it’s helpful to have the following information ready: your consultant ID, details about the show you are trying to submit, any error messages you encountered, and the steps you have already taken to resolve the issue. This will help the support team assist you more efficiently.

Are there any common issues that can prevent show submission?

Yes, common issues that can prevent show submission include incomplete guest information, payment processing errors, or system outages. Additionally, ensure that all required fields in the submission form are filled out correctly. If you suspect a system issue, check the Pampered Chef website for any announcements regarding technical difficulties.

What should I do if tech support is unavailable?

If tech support is unavailable, you can check the Pampered Chef consultant community forums for advice from fellow consultants who may have experienced similar issues. Additionally, you can review the FAQ section on the Pampered Chef website for troubleshooting tips. If the issue is urgent, consider trying again later when tech support is available.

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