Handling a Meanie Head After a Show

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Discussion Overview

This thread discusses a participant's experience with a difficult guest at a Pampered Chef show who reacted negatively to a change in the door prize process. Participants share their thoughts on how to handle the situation, including whether to apologize or offer a small gift to the guest.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, describes a negative interaction with a guest who was upset about running out of door prize tickets and expressed her dissatisfaction in a confrontational manner.
  • Another participant suggests that sending a note and a small gift, like a free product, would be a professional way to address the situation and show commitment to customer service.
  • Several users mention that a small gift may not be necessary and could reinforce negative behavior, arguing against rewarding the guest for her attitude.
  • Some participants share personal anecdotes about dealing with difficult individuals, emphasizing the importance of not letting such behavior affect one's business approach.
  • Others express that it is important to focus on customers who appreciate the consultant's efforts rather than those who are consistently negative.

Areas of Agreement / Disagreement

Views differ significantly among participants regarding whether to apologize or offer a gift to the difficult guest. Some advocate for acknowledging the situation with a note and a small gift, while others strongly oppose this approach, suggesting it would reward bad behavior.

Contextual Notes

The discussion reflects a range of personal experiences and opinions on customer interactions within the context of direct sales and party planning, highlighting the emotional impact of negative feedback on consultants.

Who May Find This Useful

Consultants navigating challenging customer interactions or seeking perspectives on handling difficult situations in their business may find this discussion relevant.

Sheila said:
Hey, on 2nd thought ... send her a BIG metal chicken! (http://thebloggess.com/2011/06/and-thats-why-you-should-learn-to-pick-your-battles/)

Bwahaha!!! Who wouldn't want one of THOSE as a doorprize? (I know, technically it's a rooster, but not according to the blogger.)


Haha! Freaking awesome!!!
 
chefa said:
I have to disagree. You do not need to apologize to Ms. Meanie nor reward her for being so nasty. Don't feed into her negativity. Ignore her! Instead, attach a note to the potential's paperwork saying you're looking forward to working with her as she builds her business. Concentrate on the ones who appreciate you and how you conduct your biz.


I agree 100%!! I have had a host like that. Nothing made her happy, she was constantly giving me a hard time & turning around what I said. She still owes me money, bc she said I was tryin 2 scam her out of money!! I think everybody runs into one like that sooner or later. She turned her whole family against me & they had hosted parties before her without any problems!! I will never bother with that bunch again!!
 

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