Glad I Didn't Cancel My Current Vendors!

[RMDave]

Just received the following from HO:

Dear Consultant,

The first issue of our customer eNewsletter was sent in late August, and as you may be aware, there were problems with delivery to some customers. We are so very sorry that this occurred.

Our goal was to provide you with an exciting customer eNewsletter and completely reliable service. The vendor we had chosen was confident they could provide both, based on their planning and testing processes. Unfortunately, they were not able to do so. This was as disappointing to us as I know it was to you.

We’ve moved quickly to identify a new vendor who can meet the high expectations for this important tool. I’m pleased to tell you that we’ve found a new provider who will be able to deliver the high-quality eNewsletter and excellent service you deserve.

Because we’ll be transitioning to the new vendor, we will not be able to provide an October issue of the eNewsletter. However, please be assured that the customer eNewsletter will resume with the November issue.

To help you connect with your contacts in October, we have created a special Customer Connection Email. It will feature the October host and guest specials, several recipes and information on our October Help Whip Cancer programs. Watch for it on Monday, September 27.

Within the next few weeks, we’ll send you more information about the new eNewsletter service. We know this is an important tool to build your business, and we’re committed to getting it right for you.

Thank you so much for your patience.

Sincerely,

Jean Jonas
Senior Vice President, Sales
The Pampered Chef

The Pampered Chef is a registered trademark used under license. Please do not reply to this e-mail. It is not set up to accept replies. You are receiving this e-mail because you are a Consultant with The Pampered Chef, Ltd. If you received this e-mail in error, please send a separate e-mail to [email protected].

Glad I didn't cancel my two current vendors.

 

[esavvymom]

No kidding.
Makes you wonder how the original vendor conducted their testing? One or two emails at a time, versus the thousands that they knew they'd be hit with?

 

[Intrepid_Chef]

I have not bitten the bullet on the HO newsletter. I opted in just so I could see it and was quite underwhelmed by it. About as boring as the "customer connection e-mails" that you cannot change or customize.I keep going back and forth between trying various vendors and crafting my own.I personally think they need to reverse the price hike.

 

[leftymac]

No kidding.
Makes you wonder how the original vendor conducted their testing? One or two emails at a time, versus the thousands that they knew they'd be hit with?

Someone told me the original vendor was Merrill. I think that explains it plenty, no?

 

[AJPratt]

Someone told me the original vendor was Merrill. I think that explains it plenty, no?

I would say so!

 

[akrebecca]

I would say so!

Ditto on that!

I decided to not opt in until a couple months had gone by. I am a cautious person by nature and tend to take a 'wait & see' attitude towards new things. I am glad I did! For all who are working thru this may you be blessed with patience while they work out the kinks.

 

[lt1jane]

here's what I don't get, I keep hearing how underwhelmed everyone is with Merrill, especially the chaotic clothes sizes. Why doesn't home office listen and find us a better vendor, or maybe two or three?

The only thing I have bought from Merrill are my window stickers for my car. The clothes are EXPENSIVE, especially when I hear how there is no consistency with the sizing. I'd rather create my own logo wear, which I can do because I was given the embroidery logo and I have an embroidery machine. I know I cannot create a side business creating logowear, but at least I can create my own.

 

[Intrepid_Chef]

I'm wondering if we can put a new spin on this and insist on some features the old one didn't have. Like the chance to REALLY personalize this newsletter the way we want it! A space to word content so we're in control of what info goes out. The chance to just e-mail it to ourselves and send to our customers!

Thoughts???

 

[Jolie_Paradoxe]

I'm wondering if we can put a new spin on this and insist on some features the old one didn't have. Like the chance to REALLY personalize this newsletter the way we want it! A space to word content so we're in control of what info goes out. The chance to just e-mail it to ourselves and send to our customers!

Thoughts???

Great idea. If we all send it to solution center AND tech support en masse....then perhaps it'll be included in the requests.

 

[esavvymom]

And be able to send it to your customers "ad-hoc" or whenever you want to....so if you add new people to the list, you can send them a copy of the newsletter.

 

[Nanisu]

I will not use the new newsletter because you cannot edit it. And we all know what luck we have with the customer evites being delivered properly....almost all mine were going to spam, and when i asked tech support if the newsletter was going to be white listed they didn't even know what that meant....so um, nooo. And if the vendor was Merrill, well that's just downright pathetic.