this just feels ridiculous!
A recent host bought a rectangle stone. It cracked in the oven the first time she used it.
I did an online adjustment. Received an email with a reference #, but instructions to not do anything until the adjustment was approved. A couple of days go by. I just got an email asking for the co-host's email, so that they can send her the Fed Ex packing slip by email. I provided the info, then got another email asking exactly how the piece broke.
I sent that info, and am assuming that it's all taken care of, but sheesh! This has happened several times in the last few weeks, and it's frustrating to not be able to just tell the customer that it's taken care of immediately.
I'm really hoping that once the new computer program is up and running, that we'll be able to process exchanges and maybe have a better comments section, so that we can explain--while filling out the adjustment form--how something happened.
A recent host bought a rectangle stone. It cracked in the oven the first time she used it.
I did an online adjustment. Received an email with a reference #, but instructions to not do anything until the adjustment was approved. A couple of days go by. I just got an email asking for the co-host's email, so that they can send her the Fed Ex packing slip by email. I provided the info, then got another email asking exactly how the piece broke.
I sent that info, and am assuming that it's all taken care of, but sheesh! This has happened several times in the last few weeks, and it's frustrating to not be able to just tell the customer that it's taken care of immediately.
I'm really hoping that once the new computer program is up and running, that we'll be able to process exchanges and maybe have a better comments section, so that we can explain--while filling out the adjustment form--how something happened.