PampChefDeb
- 160
Ok, I've never started a thread before and I don't know if this is the right forum for this but here we go...
I am so upset right now. In fact, crying my eyes out due to a customer I called. Please forgive me but I have to vent. And I hope it will help.
I was making calls all afternoon and early evening. Trying to catch up after being sick all week long. One who I had planned to call was a woman who had lost her husband suddenly about a month ago. Originally I was not going to talk to her about booking because I knew she was mourning.
However, when I mentioned to the host (who works closely with her) that she had checked maybe for a show, she enthusiastically encouraged me to definitely call her. Soooo I called her this evening. As soon as I said who I was she said I don't do business on Sundays and I just lost my husband. I sincerely apologized for bothering her and hung up feeling so so bad that I had called. She sounded so upset. I figured she must have had a bad day. Well, about 30 minutes later, she calls ME. I answer and she starts asking me why I would call her on a Sunday night and how I had hurt her feelings.
I again apologized and explained all the above, that I was not planning to call at all and when the host told me I should that I was going to call last week but was sick. She just kept telling me over and over how she is a religious person and was brought up to never do business on Sunday. And repeatedly asked me why I would call her on Sunday. And kept reminding me that she had just lost her husband. No matter what I said she kept on. I started crying and kept apologizing for upsetting her. She said she wants to cancel her order, which was sent in last week. Oh, and btw she ordered the Executive 7 piece cookware set. Full price!! She then said that she loved the host too much to ruin her order.
In my 8 years+ with Pampered Chef I have NEVER had anyone say anything to me about calling on a Sunday!! Now, like my husband says this will probably make me not call on Sundays, which is one of the days I call most often.
Has anyone ever had an experience like this???
I am so upset right now. In fact, crying my eyes out due to a customer I called. Please forgive me but I have to vent. And I hope it will help.
I was making calls all afternoon and early evening. Trying to catch up after being sick all week long. One who I had planned to call was a woman who had lost her husband suddenly about a month ago. Originally I was not going to talk to her about booking because I knew she was mourning.
However, when I mentioned to the host (who works closely with her) that she had checked maybe for a show, she enthusiastically encouraged me to definitely call her. Soooo I called her this evening. As soon as I said who I was she said I don't do business on Sundays and I just lost my husband. I sincerely apologized for bothering her and hung up feeling so so bad that I had called. She sounded so upset. I figured she must have had a bad day. Well, about 30 minutes later, she calls ME. I answer and she starts asking me why I would call her on a Sunday night and how I had hurt her feelings.
I again apologized and explained all the above, that I was not planning to call at all and when the host told me I should that I was going to call last week but was sick. She just kept telling me over and over how she is a religious person and was brought up to never do business on Sunday. And repeatedly asked me why I would call her on Sunday. And kept reminding me that she had just lost her husband. No matter what I said she kept on. I started crying and kept apologizing for upsetting her. She said she wants to cancel her order, which was sent in last week. Oh, and btw she ordered the Executive 7 piece cookware set. Full price!! She then said that she loved the host too much to ruin her order.
In my 8 years+ with Pampered Chef I have NEVER had anyone say anything to me about calling on a Sunday!! Now, like my husband says this will probably make me not call on Sundays, which is one of the days I call most often.
Has anyone ever had an experience like this???