How Can Sales Reps Tackle Payment Collection Challenges?

[jenwallace]

I'm so frustrated. I have a 1K show that I've been trying to close for a week now. 2 people placed orders on line and checked "contact me for payment." Well, that's great, except that they won't answer the phone or call me back! I don't know either of them, so I don't want to submit without payment. And the real kicker is...both these ladies are reps for Sensaria! So, they *should* understand about collecting and making payments on orders! I finally called the host today and asked her if there was anything else I should be doing (different time of day to call, different #, etc.). SHe didn't sound too happy and said she'd talk to them. Hopefully I can get it submitted before month end! SO frustrating!

 

[jrstephens]

I would give them a cut off date and if they had not paid by then I would not submit their order with the show. There comes a point where you have to put your foot down.

The host could cover it if she wanted them on the show and then she could get her money. I have host do that all the time.

 

[BethCooks4U]

You did the right thing by asking for the host's help. That often does it.

Good luck! And congrats of the $1000 show!!

 

[dannyzmom]

Maybe th ehost would be willing to cover it - after all ,they are HER friends...

 

[chefkristin]

I'm so frustrated. I have a 1K show that I've been trying to close for a week now. 2 people placed orders on line and checked "contact me for payment." Well, that's great, except that they won't answer the phone or call me back! I don't know either of them, so I don't want to submit without payment. And the real kicker is...both these ladies are reps for Sensaria! So, they *should* understand about collecting and making payments on orders! I finally called the host today and asked her if there was anything else I should be doing (different time of day to call, different #, etc.). SHe didn't sound too happy and said she'd talk to them. Hopefully I can get it submitted before month end! SO frustrating!

what is Sensaria? Hope you get your money

 

[dwyerkim]

I would give them a cut off date and if they had not paid by then I would not submit their order with the show. There comes a point where you have to put your foot down.

The host could cover it if she wanted them on the show and then she could get her money. I have host do that all the time.

ditto... that is more than reasonable, and besides, these two people are holding up everyone else (who paid on time) from getting their stuff. As much as it would stink to have your total go down, it would be worth it to keep everyone else happy and to get rid of the frustration. Good luck!

 

[jenwallace]

Well, got a voice mail from the host tonight. She got one ladie's credit card number and the other is going to write her a check, and the host will cover it until the check comes. I guess they can talk to her and take care of business, just don't want to deal with me! So, hopefully I'll be able to submit this sucker tomorrow!

BTW: Sensaria is a skin care, lotion, etc. direct sales company.

 

[bethsbiz]

Glad you got the orders covered...and like others have said, congrats on the $$ show!

I would like to comment on the statement you made that these gals "should know" what to do. I have been amazed -- and disappointed -- to say those same words more than once. In fact, the only two checks I have had ( in almost 5 years of biz) that never cleared/were collected on were from consultants from other lines.

I USED to think that having a fellow direct sales person as a host was a benefit....but I now really, really, really, really try to be on my host coaching game for this category of host. (Or at least not be completely taken aback if they act like some of my less than stellar hosts....

Of course, not all fellow consultants are problematic..but it is worth noting that this sitaution is not really unusual. We need to be proactive and not assume they'll do read or do everythign like we would like! ) Everyone is human...and we all know someone (even the occassional PC consultant!) who is a pain to work with