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Rant Changing Bank Information Don't Let This Happen to You!

Intrepid_Chef

Legend Member
Silver Member
Nov 6, 2007
5,161
20
I just checked my answering machine messages and I am so angry I can't see straight!

In January I changed both my direct deposit AND payment account information.

Financial services called me to confirm the account number.

I called them before submitting my January show to make sure it was in effect.

After double checking this AND checking with my regular employer, I closed the old account.

So when the Feb. 8 payment came in, I was confused that the direct deposit wasn't in my bank. Since I know sometimes they don't enter deposits the same way, I called the new bank and they had no record. So I called Financial Services and they said they deposited it to the same account they'd had on file since 2010. WHAT PART OF CHANGE MY BANK INFORMATION THAT THEY DIDN'T UNDERSTAND?

They sure as HECK made sure they knew where to get their money but as far as knowing where to give me mine, they fell asleep at the wheel.

Well I contacted the bank and they told me it would be a week to 10 days til Pampered Chef got its money back.

The FS rep, meanwhile, pulled my original form, confirmed that they were supposed to change the direct deposit and then told me she'd enter it right away so they could direct deposit the money when they got it back.

Well at midnight my roommate tells me I have a message on the machine and then I saw I had TWO. The first was from FS this morning, saying the direct deposit would be in effect for Feb. mid-month (of course, I have nothing to deposit) and they would send me a paper check IN TWO FREAKING WEEKS!:cry:

Just a heads up that if you ever change your direct deposit information, CHANGE IT ONLINE. We cannot trust them to understand a simple form, unfortunately. They make sure to get their money, but won't give us ours!
 

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