Discontinued Product - Mine Just This Weekend Exploded!

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Discussion Overview

This thread discusses the recent discontinuation of the deep dish baker and personal experiences related to product replacements and usage. Participants express their concerns and share insights about the warranty and replacement policies for discontinued items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant shares their experience of a deep dish baker exploding in the oven, questioning the replacement process.
  • Another participant notes that the deep dish baker is not officially discontinued until March 1st and mentions the possibility of getting a replacement within the warranty period.
  • Several users mention that Pampered Chef keeps an inventory of discontinued items for replacement purposes, particularly for stoneware.
  • One participant expresses disappointment about the discontinuation of the deep dish baker, highlighting its popularity as a best-selling item.
  • Another participant shares their experience of being unable to replace an outlet item that broke, contrasting it with regular order items.
  • One participant asks if a cake can be baked in the deep dish baker, with another confirming that it is possible and sharing a personal baking experience.
  • One participant suggests that a consultant might want to switch to a current product when seeking a replacement.

Areas of Agreement / Disagreement

Views differ regarding the implications of the product discontinuation and the specifics of the replacement process. No clear consensus emerges on the reasons for discontinuation or the impact on sales.

Contextual Notes

Participants share personal experiences related to product usage and replacement policies, reflecting a range of opinions on the implications of the discontinuation.

Who May Find This Useful

Consultants interested in understanding the implications of product discontinuation and warranty policies may find this discussion relevant.

pamperedape
pamperedape
Messages
300
My deep dish baker has exploded!! Not sure why - it just did in the oven. :cry: It's only a year old. I wonder how they'll adjust it now. Do you think they'll offer something at the same price?
 
It's not discontinued until March 1st so you can put in an adjustment today or tomorrow and anytime this month or next and get a new one as long as it's still in the warranty period :)
 
Also, when PC retires an item (like stoneware) they keep an inventory after the retired date in inventory for this very reason... so they can replace it if someone breaks one. Your stone has a 3-year guarantee so you'll be fine.
 
If it was bought on a regular order, they should replace it without a problem.

I bought a green mini-baker on the outlet a few months ago and it broke a few weeks ago - I'm out of luck since it was an outlet item.
 
Why are they discontinuning the deep dish baker?
 
Are you all talking about the 9x13 baker you can put in the woven selections basket without glaze? I'm apalled they're discontinuing that piece if so! That's my best selling stone!! :eek: :cry: :grumpy:
 
ragschef said:
Are you all talking about the 9x13 baker you can put in the woven selections basket without glaze? I'm apalled they're discontinuing that piece if so! That's my best selling stone!! :eek: :cry: :grumpy:
Click to expand...

No... the Rectangular Baker is still in the spring line.
 
It's just the vanilla deep dish baker #1317....but both small oval bakers???
 
finley1991 said:
No... the Rectangular Baker is still in the spring line.
Click to expand...


I started freaking out, but thanks for clearing this up.
 
They keep discontinued items in the warehouse that is why we are now seeing the gen 2 on outlet. It is no longer under warranty so they do not need to keep any to replace what they have. Some items have a smaller warranty and go on sooner or they have plenty left.
 
Can you bake a cake in the deep dish baker? Like two of them and make a layer cake like you would with metal ones? I have someone possibly interested in getting these for the 20% off this month.
 
Yes you can bake a cake in them. I was thinking about doing just that for dd birthday, but I ended up making a checkerboard cake. Have you ever done the tres leches cake? YUMMY!
 
When you call about your replacement ... you MIGHT want to ask if you can switch to the cranberry since you are a consultant and want a current product to show your customers ... just a thought.
 

Frequently Asked Questions

What should I do if my Pampered Chef product exploded?

If your Pampered Chef product exploded, first ensure your safety by carefully cleaning up any broken pieces. If the product is still under warranty, contact Pampered Chef customer service for guidance on how to proceed with a replacement or refund.

How can I find out if a Pampered Chef product has been discontinued?

You can check the Pampered Chef website or contact customer service for the most up-to-date information on discontinued products. They often have a list of items that are no longer available for purchase.

Is there a way to get a replacement for a discontinued product?

What are the common reasons for a Pampered Chef product to explode?

Common reasons for a Pampered Chef product to explode include improper use, exposure to extreme temperatures, or manufacturing defects. Always follow the care instructions provided with your product to minimize risks.

Can I still get support for a discontinued Pampered Chef product?

Yes, you can still get support for discontinued products. Pampered Chef customer service can assist you with questions, troubleshooting, and may provide information on similar products or solutions to issues you may be experiencing.

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