Did My Guests Really Only Receive One Free Bowl Each?

Click For Summary

Discussion Overview

This thread discusses a situation involving a misunderstanding about guest specials at a Pampered Chef show, specifically regarding the number of free bowls guests received. Participants share their experiences and thoughts on the matter, including interactions with the home office and the consultant involved.

Discussion Character

  • Anecdotal, Opinion-based, Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares that two guests claimed they only received one free bowl instead of the expected two, leading to confusion.
  • Another participant expresses disbelief that guests would only receive one bowl, referencing their own experiences with promotions.
  • Several users mention that the home office confirmed the correct number of bowls was shipped, suggesting a possible misunderstanding by the host.
  • One participant speculates that the host may have kept one bowl for herself or miscounted the bowls given to guests.
  • Another participant notes the challenges customers face in contacting the home office directly, highlighting the reliance on consultants for assistance.
  • One participant reflects on the differences in promotional offers between regions, expressing a desire for similar specials to boost their own shows.

Areas of Agreement / Disagreement

Views differ on the reasons behind the guests receiving only one bowl, with some participants believing it was a misunderstanding while others speculate on the host's actions. No clear consensus emerges regarding the situation.

Contextual Notes

The discussion reflects the experiences of consultants navigating customer service issues and promotional discrepancies within the Pampered Chef community, particularly in the UK context.

Who May Find This Useful

Consultants who encounter similar situations with guest specials or customer service challenges may find the shared experiences and insights relevant.

britishchef
britishchef
Messages
437
Sent to UK support services. This could be very awkward, but I don't know what else to do!

Re: Consultant # xxxx
Show # xxx
Date: 9/23/06
Host: xxx xxxx
Guests: guest 1 & 2

At a show I did last night these two women told me that they attended
this show but didn't receive the full guest special. According to the
past Consultant's News I looked up, the guest special was "Receive Two
Small Striped Bowls FREE with every £40 spent (GJ70)" however both
guests say they only received one bowl each.

Neither of the women contacted the consultant at the time because they
found her "extremely pushy" and did not wish to ever talk to her again.
Hence they also request that she does not contact them about this, and
instead that I or the previous host should contact them.

I'm sure it was a misunderstanding somewhere but I would love for these
women to be able to receive what they expected.

Thanks very much.
Click to expand...

The reason this is going to be awkward is because this other consultant is my Director! A Sr Director she is too. But she has a huge reputation for being pushy and I happen to live near her, I have a lot of guests who would only come to the show if the host reassured her it was NOT my Director. Ugh. But I think they should get what they are owed, so I want to make it right!
 
Wow!!! 2 small striped bowls free with purchase!! If we were to get a small bowl over here free with purchase I can't imagine it being more than 1. For instance, this month spend $60 and get a piddly $5.50 spice for free!

How long ago was the show? Do you remember the bowls being 2 free? When the cheese boards and squares were on special, I had three hosts get the boards and no squares, so anything is possible.



Ok, I just noticed you had the date on the letter. Were you selling then?
 
  • Thread starter
  • #3
I hope that she didn't keep the other for herself..or forget to add both on, so she split one between the both... :eek:
 
Oh my goodness! I can't believe its 2 bowls either! How much is $40 over there?

Amber, what has HO said about this?
 
  • Thread starter
  • #6
HO said they shipped the correct amount of bowls. So I wondered if maybe the host didn't realise it was 2 bowls free, so just gave each person one and thought the rest were for her? £40 is like $75 at the current exchange rate. Our party average is about £275 - we have smaller shows than in America generally. Anyway, they said they would contact the consultant (my Director) and I know they are going to tell her she is requested to NOT contact the customers and then she'll call me... ARGH.
 
britishchef said:
HO said they shipped the correct amount of bowls. So I wondered if maybe the host didn't realise it was 2 bowls free, so just gave each person one and thought the rest were for her?

£40 is like $75 at the current exchange rate. Our party average is about £275 - we have smaller shows than in America generally.

Anyway, they said they would contact the consultant (my Director) and I know they are going to tell her she is requested to NOT contact the customers and then she'll call me... ARGH.
Click to expand...

...just politely tell her that they happened to be at one of your shows and didn't want to be bothered by a bunch of PC people and just wanted to deal with one person. Leave out the "pushy" part and hopefully she can understand that they just don't want to be bothered.
 
I think I may just forward the info and let her deal with it. I can understand that they don't want to speak with her, but it isn't fair to put you in the middle.
 
I think you did the right thing handling this for the customers, it sounds like they are looking for a new consultant. Next time you could give them the 800 number so they can call.
 
AWESOME specials! I want FREE SA!
 
  • Thread starter
  • #14
I just got a short e-mail from HO saying they are sending 2 more bowls to the host. I let my customers know and they are very happy. :)It is really hard for customers here to contact HO directly. The phone number on the receipt is for Consultant Services... you have to enter a consultant # to get through (although you can get around it but it makes it sound like you must enter your consultant #!).
 

Frequently Asked Questions

Did my guests really only receive one free bowl each?

Yes, during the promotion, each guest is eligible to receive one free bowl as part of the offer. This is a standard policy to ensure fairness and manage inventory effectively.

Can my guests receive additional bowls if they order more products?

While guests can certainly place additional orders for bowls or other products, the promotion typically limits the free bowl offer to one per guest. Additional purchases would be at full price.

What if my guests didn't receive their free bowl?

If any of your guests did not receive their free bowl, please reach out to your Pampered Chef consultant. They can verify the order details and ensure that any discrepancies are addressed promptly.

Are there any exceptions to the one free bowl rule?

Exceptions to the one free bowl rule are rare and usually only occur during special promotions or events. Always check the specific terms of the promotion to confirm eligibility.

How can I ensure my guests are aware of the free bowl offer?

To ensure your guests are aware of the free bowl offer, communicate the details clearly during your presentation and include it in any follow-up messages or invitations. Providing written materials can also help reinforce the offer.

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