Did I Receive a Personal Order Instead of a Show Box?

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Discussion Overview

This thread discusses experiences related to receiving show orders without necessary paperwork or bags, highlighting various personal encounters and frustrations with the ordering process from the Home Office (HO).

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, expressed concern about receiving a show order without any paperwork to indicate who gets what, questioning whether HO might think it was a personal order.
  • Another participant shared their experience of receiving an order without paperwork, noting they were able to sort it using receipts provided to the host.
  • Several users mentioned that they had similar issues with missing packing slips and bags, emphasizing the importance of getting products to customers regardless of the situation.
  • One participant noted that they had extra bags available and received replacements from HO after reporting the issue.
  • Another participant highlighted that the problems seem to be related to recent upgrades in the shipping system at HO, causing frustrations among consultants.
  • Some participants discussed the challenges of sorting orders without packing slips, recalling how they managed before slips were provided.
  • One participant mentioned the inconvenience of receiving a show order with missing items and insufficient bags for a larger upcoming show.
  • Another participant shared a humorous anecdote about receiving a call from another consultant who had their host's paperwork, illustrating the mix-ups that can occur.

Areas of Agreement / Disagreement

Views differ regarding the handling of missing paperwork and bags, with many participants sharing similar frustrations but no clear consensus on how to best address the issue.

Contextual Notes

Participants are primarily consultants sharing personal experiences related to the ordering process and challenges faced with show orders, particularly in relation to missing documentation and supplies.

Who May Find This Useful

Consultants who have experienced similar issues with show orders or are interested in understanding how others manage the challenges of missing paperwork and bags.

Geekgirl69
Geekgirl69
Gold Member
Messages
489
I hosted an open house on March 1, I had about 200 in orders so it was submitted as a show. I got the box yesterday and all the products are there (thankfully) but there is nothing to tell me who gets what. Also there were no bags in the box. Does HO think I ordered all these new dips for myself? I have it all sorted now but should I be worried that they may think it was a personal order not a show?
 
You should be able to look at your copies of the guest orders to figure out who got what and I would use regular plastic shopping bags. The most important is to get the product to the customers. Definatley give HO a call or email (may take longer on email) and let them know your paperwork and bags were not included in the box. All orders personal or non should have the packing slip and it could be that someone slipped up and didn't put the stuff in the box.
 
Did you order it under individual people like a regular show or one order?
 
I had the same problem. Had a great show (for me) and then the host calls to tell me there is NO PAPER WORK! Ugh! Thank goodness I was able to remind her that I had given her the receipts and she would be able to use that.Ugh! I am tired of apologizing for HO!!! lol
 
  • Thread starter
  • #5
trps said:
Did you order it under individual people like a regular show or one order?
Click to expand...

Like a regular show with 8 ordering guests each paying 4.25 shipping. One even got the guest special silicone brush for the 60 dollar purchase.
 
That's happened to me as well. I just called HO and told them about it. Luckily I had some extra PC bags floating around and had just enough to use for the orders going to people I didn't know. HO sent me some PC bags through the mail the next week since they forgot them and to kind of "reimburse" me. I was glad that it happened on a show that I was the host of and not someone else, so that I could be the one inconvenienced, and not a real host. Thank goodness we have other copies of receipts and P3 to refer to!
 
  • Thread starter
  • #7
babywings76 said:
That's happened to me as well. I just called HO and told them about it. Luckily I had some extra PC bags floating around and had just enough to use for the orders going to people I didn't know. HO sent me some PC bags through the mail the next week since they forgot them and to kind of "reimburse" me. I was glad that it happened on a show that I was the host of and not someone else, so that I could be the one inconvenienced, and not a real host. Thank goodness we have other copies of receipts and P3 to refer to!
Click to expand...

Yes I agree. Most of the customers are very close friends of mine, they wouldn't care if they got their products in an unlabeled brown paper bag. I also had enough bags for the few that I do not know that well. I printed the show summary from P3 to do the sorting because some of the write-in receipts were all crossed out and changed and I didn't feel like trying to read the handwritings. But like you said, better me than a host (especially a new customer you are trying to build a relationship with).
 
It's only the last year or so that they have been providing the packing slips (but the bags have always been included). It's because this happens every so often that I provide the host with a copy of the 3 part order form.

The orders are packed by humans and none of us are perfect. A lot of things are going haywire over at HO these days because of the new systems they are implimenting and I know how frustrating it is but we do have to realize that the co-workers are just as frustrated as we are.
 
  • Thread starter
  • #9
BethCooks4U said:
It's only the last year or so that they have been providing the packing slips (but the bags have always been included). It's because this happens every so often that I provide the host with a copy of the 3 part order form.

The orders are packed by humans and none of us are perfect. A lot of things are going haywire over at HO these days because of the new systems they are implimenting and I know how frustrating it is but we do have to realize that the co-workers are just as frustrated as we are.
Click to expand...

I totally understand that they are human...I was more worried that HO wouldn't treat it as a show (for my HWC promo). I was happy that all the products were there (we've all heard the stories), rather be missing the bags.
 
The same thing happened for my open house show. I got the order and no slips, which I had done a show a month before I signed and gotten them as a hostess, so I'm not sure why they weren't included. I just thought it was because I had labeled it consultant as host.
 
The last show I had shipped here was the same way. I had the bags, but no paperwork of any kind. I wouldn't even care if the customers orders weren't broken down as long as there was something in there listing all of the products to have something to check off.
 
Lynda, I wasn't saying you didn't understand they're human. I was just saying that as a FYI - a lot of new people read the threads and we have been pretty negative about HO in general lately.

There are two ways you can be sure that it was counted as a show: check your P3 on how you placed the order and check CC on your IPT, shipping screen and incentive tracker - they all show what kind of order it is.


Jayne, if I don't have packing slips I check off the products against the orders - that's what we all had to do before they started giving us the slips. They make it so much quicker and easier to sort but if they aren't there...
 
Me too!
On Sunday I took an hour ride from my home to pick up some stuff from a show a friend had. She calls me and I am already half way there. She tells me there are no packing slips! I nearly died as I had no computer, no paperwork or anything else. So I got on my cell to see if I could get a hold of Pat to see if he could get my PC up and going. We waited two hours for him to get home from running! UGH! What a pain!
 
Happened to me as well - I then got a call from a consultant in Texas (I'm in Illinois) saying she had my host's paperwork and bags in her box. I told her not to worry about sending them to me cause I'd already taken care of it. Just thought it was kinda funny!
 
I just had a show shipped to my place today and was sorting it and it was so full of paper shreds. What a mess. It was on everything and all over me by the time I emptied the box. I am so glad it didn't come to a hostess. It did have sacks in it at least.
 
Well, I think we all can tell which system they recently upgraded!! Seems the problems are all centered around the Shipping area of things. (which is scary, because that's the part hosts/customers see!)
 
  • Thread starter
  • #17
BethCooks4U said:
Lynda, I wasn't saying you didn't understand they're human. I was just saying that as a FYI - a lot of new people read the threads and we have been pretty negative about HO in general lately.

There are two ways you can be sure that it was counted as a show: check your P3 on how you placed the order and check CC on your IPT, shipping screen and incentive tracker - they all show what kind of order it is.


Jayne, if I don't have packing slips I check off the products against the orders - that's what we all had to do before they started giving us the slips. They make it so much quicker and easier to sort but if they aren't there...
Click to expand...

P3 and IPT are both listed as a show. Thanks again for your help.
 
I just received a show on Friday. Missing two items (third time a show is missing the Cooking for Two cookbook). It was a 14 order show, they sent me 3 small bags. I'm kind of nervous because I have a 21 order show coming to my house (the host wanted it sent to me), and I no longer have bags left. I think it's kind of tacky to use "grocery bags" for a show that I knew 2 out of the 20 people that were there.
 
I too received a show order without tear-off summary slips. Also only 3 large and 3 small bags to use for a total of 12 orders. I can see how a host would be upset about this. I mentioned it when I was on the phone with customer service about another matter. The rep said to email the concern to the solution center on-line so that they can see what is going on in the warehouse. If we all sent emails instead of calling they may be able to find the problem quickly and get it fixed soon.
 
Are you guys letting HO know this is happening? They may not realize if we don't tell them (email).
 

Frequently Asked Questions

What is the difference between a personal order and a show box?

A personal order is an order placed by an individual for their own use, while a show box contains products intended for a specific party or event, showcasing items for potential customers to see and purchase. If you received a box that wasn't intended for a show, it may be a personal order.

How can I tell if I received a personal order instead of a show box?

You can check the packing slip or invoice that comes with the box. It should indicate whether the items are for a personal order or part of a show. If the items are not relevant to your upcoming show, it's likely a personal order.

What should I do if I believe I received the wrong box?

If you suspect you received a personal order instead of a show box, contact your Pampered Chef consultant or customer service immediately. They can help you determine the correct order and assist with any necessary returns or exchanges.

Can I use items from a personal order for my show?

While you can showcase items from a personal order at your show, it's best to use items specifically designated for the show to ensure you have the correct products available for demonstration and sale. Check with your consultant for guidance.

Will receiving a personal order affect my show sales?

Receiving a personal order instead of a show box may impact your show sales if you are missing key products meant for demonstration. It's important to clarify any mix-ups with your consultant to ensure you have the right items for a successful show.

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