Delayed Delivery of 10-01-07 Show Submission: Possible Issue with Shipping?

[smilesarepriceless]

PC received a show I submitted on 10-01-07 at 247pm. The host still hasn't gotten it, nor have I nor the host received even an email saying it has been shipped..

Anyone else having longer than normal delivery of shows from the first of the month..or is it just that..since it was the 1st of the month?

She's heading out of town this weekend..and I want to follow up tomorrow with HO..but I'm just wondering.

 

[Smashie]

YES!! I have one submitted on the same day , and it hasn't even been picked yet!

 

[christinaspc]

I am experencing the same thing i called HO today and they said that it was open meaning they were going to probably start picking it today or tomorrow and she couldn't garntee if i could get by the end of the week, My 1st friends placed my 1st show and they are very excited to get their things (used to be a director and had to quit for reasons so i just recently resigned) so yes i am not so patient in waiting on the order as well lol

 

[chefann]

Yesterday (I haven't checked it this morning), the shipment status screen indicated that they were shipping shows from September 30. So they were pretty backed up - lots of people taking advantage of the September specials, probably.

 

[buzz26]

oh yeah! all my shows from that time are still in "received status".

 

[ginamkiely]

on oct 1st i submitted a show and my kit enhancement order and they're both still only showing received. so frustrating!

 

[DebbieJ]

A News Update for Executive Directors
of The Pampered Chef
(630) 261-8900 Phone (630) 261-8588 Fax

ExecuFlash
One Pampered Chef Lane, Addison, IL 60101-5630
from Rich Hlava, Senior Vice President, Operations

Please feel free to share this information with your downline.

Dear Executive Directors,

Congratulations on your great sales for September! The volume of orders we received in the last week of the month was tremendous. In fact, 48% of the orders came in the last five days of September, with 23% coming in on the last day.

Our Distribution Center staff has been diligently working to fill the end-of-month order volume. We expect orders placed on Sept. 30 to be filled by tomorrow, and anticipate being back into a 48-hour turnaround time no later than Oct. 15.

As mentioned in an earlier Weekly Bites, we are completing a Distribution Center upgrade this week that will increase our shipping capacity. Unfortunately, the heavy month-end volume coupled with our system changes caused us to fall behind. Please know that we are dedicated to shipping your orders in 48 hours and will do everything possible to meet your expectations.

I will send you an update on Friday to ensure you are fully informed of our shipping status.

I apologize for the inconvenience this may cause you and your customers.

Rich Hlava
Senior Vice President, Operations

 

[ljeffries]

As I learned from Ann a while back...
On the shipment status screen, if you look right at the top of the 'grid', it tells you which dates are shipping. This is a great tool that they provide for us!

 

[finley1991]

Also, when you look at the Shipping Status page on CC... at the top right under ORDER STATUS, it always says, "Currently shipping show orders received through ..."

Check there first so you're not wondering why something is just sitting as "received." They just haven't gotten to it yet.

Hope that helps!

 

[Smashie]

Well yay, my order for the 1st says "picking" now.