Dealing with Extra Items in Show Submissions: Tips and Advice

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Discussion Overview

This thread discusses experiences and opinions regarding the handling of extra items received in show submissions. Participants share their personal experiences with the process of dealing with these extra items, including whether to keep them or return them to the company.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses frustration about receiving extra items and questions whether to return them, noting a dislike for contacting headquarters (HO).
  • Another participant shares their experience of being told by HO to keep extra adjustable measuring spoons they received.
  • One participant mentions the option to make an online adjustment for extra items, suggesting it as a way to avoid calling HO.
  • Another participant states they have always been told to keep any extra items received.
  • One participant recounts a conversation with their Senior Executive Director (SED), who advised using good judgment about keeping extras based on their value compared to shipping costs.
  • One participant shares a negative experience where they had to return extra items, despite the shipping being covered, expressing disappointment at not being able to keep them.
  • Another participant describes a situation where extra items were to be returned, but the host wanted to buy them, leading to confusion over shipping charges and discounts.
  • One participant agrees that it seems unreasonable to pay shipping for a mistake made by the warehouse.

Areas of Agreement / Disagreement

Views differ on whether to keep or return extra items, with some participants stating they have been allowed to keep extras while others have had to return them. No clear consensus emerges on the best course of action.

Contextual Notes

Participants share personal experiences and opinions regarding the handling of extra items in show submissions, reflecting a range of outcomes based on individual interactions with HO.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who encounter similar situations with extra items in their show submissions.

S
sfdavis918
The past few shows that I have submitted have had extra items included in them. What do you do with the items? Should I call HO and ship it back to them? They will send me a call tag, right? I would hate to have to pay for shipping back. Ugh, I hate calling HO!
 
Once I called HO to let them know that my order had 2 extra adjustable measuring spoons and they told me to keep it.;)
 
You can do an online adjustment and just click where it says something about item not ordered included in order and go from there... that will save the call to HO
 
I have always been told to keep the extras.
 
HO has always let me or my host keep the extras if they are a small dollar amount. I talked to my SED about it one time and she said to use good judgement - if it cost more to ship them back than they are worth to just keep them. So that's what I try to do.
 
well that sucks. I just got two extras and I had to send them back. They paid postage but that would have been cool if i could have kept them!!!
 
The most recent show shipment for me included an extra Coating Trays & Tool, Basting and Cleaning Brush, and Cookie Press. They were to be returned, I did the adjustment, and then the host asked if she could just buy them, (after the call tag was issued). Although the host was purchasing them, she could only use her 10% discount, and she also had to pay the shipping charges. That does not make sense to pay shipping on a mistake that the warehouse made!
 
Bren706 said:
......That does not make sense to pay shipping on a mistake that the warehouse made!
Especially when shipping on the host order is free.....You should talk to a supervisor about that one.
 

Frequently Asked Questions

What should I do with extra items that I didn't sell during my show?

If you have extra items after your show, consider keeping them for future demonstrations or personal use. You can also offer them as incentives for future bookings or giveaways to encourage customer engagement. Alternatively, you can sell them at a discounted price to your customers or donate them to local charities.

How can I accurately report extra items in my show submission?

When submitting your show, be sure to list all items sold and any extras separately. Clearly indicate which items were sold and which were not. This helps maintain accurate inventory records and ensures that you receive proper credit for your sales.

Is it okay to keep extra items for personal use?

Yes, it is perfectly acceptable to keep extra items for personal use, especially if they are products you enjoy and will use regularly. Just remember to account for these items in your inventory and show submissions to maintain transparency.

Can I return unsold items to Pampered Chef?

Typically, Pampered Chef does not allow returns on unsold items. However, you should check the specific policies outlined in your consultant agreement or reach out to your director for guidance on handling unsold inventory.

What are some tips for managing extra items after a show?

To manage extra items effectively, keep a detailed inventory of what you have on hand. Consider creating a plan for how you will use or sell these items, such as offering them at future shows, using them for demonstrations, or hosting a clearance sale. Regularly assess your inventory to avoid accumulating too many extra items.

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