Credit Card Denial: How to Resolve and Update Your Information with HO

[klsnyder]

I got an email from HO that one of the customers from a show had a credit card that got denied. I got a new credit card # from the girl, and emailed it to HO. How long will it take for them to post it? Also, do you think I need to call HO too? The email said I could respond via email or phone.

 

[chefann]

They should receive it soon, but I'd call HO with CC info. Email is not secure, and anyone who intercepts the note you sent will have the number and expiration date. And when you call, you know that someone got it.

 

[dannyzmom]

I always call it in - that way I know it went through.

 

[Teresa Lynn]

did you call HO before you called the customer & asked them to run it as a debit? Most times it isn't "declined" they just don't send it to finance to be run manually as a debit. I always ask them to rerun it before calling a guest and embarrassing them ( & avoid an uncomfortable phone conversation)
Teresa

 

[klsnyder]

No I didn't. I did not know I could do that. She is a friend of mine and one of my best customers...so we just laughed it off that PC thought she had spent her limit on PC products for the year!! Next time I will call and have them rerun first. Thanks!!

 

[DebbieJ]

Oh no! Never ever ever email cc or debit #s!

I always call the HO when I've had cards denied. That way you know it is taken care of.

 

[lisacb77]

Yes and if you call it in they run it immediately.

 

[ChefinHarmony]

My Director said to call HO first and ask them to try to re-run the initial card. If it's denied again, then I call the customer. I've done this and once it actually went through so there wasn't a need to contact the customer. Then when I get a different CC number I call HO back and wait on the line as they run the new number. They can tell you right then if it's denied. They have always been helpful - I had one denied because it was a "business" American Express - the credit card company wouldn't allow PC to be charged to it! Never knew that!
Joanne

 

[AJPratt]

Better call them to be sure... they may not have received the email. You don't want your show to not be processed!

Worse comes to worse, I would have them debit my account and just have the host hold the order for you.

 

[klsnyder]

I ended up calling them, and all is good....Gave me over a $4k month...wooohooo

 

[AJPratt]

Glad to hear tha!!

 

[jentapp]

I had my first denied credit card on Tuesday. I called my friend to double check her number and expiration date before I called HO. We both found it hilarious since she had told me at the show that if her card was denied that she had FAR more problems than a PC order (it was her debit card) and then it got denied. LOL

HO reran it and it still didn't go through for whatever reason (told them to just put it on my PC debit card), so my friend is going to pop a check in the mail (it's only $32, so I promised not to send a hit man after her or any "muscle" to break her legs...she has quite a sense of humor).

I'll have to remember that about having them rerun it manually next time.