Cookware Problem

[jjhoo01]

I had a customer tell me that she has the cookware set and she really likes it, but she doesn't like how the steam runs over the pan. She said that when she has the lid on, even if the water isn't boiling over, the steam runs off the lid down the pan and into the burner. I didn't really know what to tell her. I don't use my lids much, and when I do the stuff usually boils over. I never noticed her problem. Does anyone know about this and what I can offer her for advice. She booked a show-so I'd like to be able to tell her something. Thanks.

 

[gmosullivan]

Is she sure its steam? I have had that, but it was a boil over type.

 

[Pamperedatlast]

I was reading some product reviews on www.epinions.com last night. Someone there was complaining about the same problem. I don't have the cookware yet, so I can't speak from experience. It was mentioned that it would be handy if there was a little vent to open/close on the lid to help some of the steam escape. I know that lids to electric frying pans have a vent (at least the older models did.)

I think the only solution would be to offset the lid a bit so some of the steam can escape. I have sent an e-mail to head office - I'll let you know what they say!

 

[dianevill]

Steam - cookware

Thanks for sending a note to HO, Sandy. I'm curious about the answer, too. Although I've never had any customer complaints, I have the same problem. I've been just off-setting the lid. If it's any consolation, I have Calphalon pots that do the same thing, so maybe it's not a PC problem, just a venting problem with this type of lid.

 

[jjhoo01]

Thanks for sending a note to HO. I agree that it may just be because there is no vent in the lid to let steam out. Thanks for getting back to me.