Cookware Flaking Off: Warranty Advice Needed!

[krzymomof4]

I had a show today where the lady was very interested in the warranty on the cookware. After the show she said that she had purchase some of the professional cookware and the outsides of it are flaking off. I have not seen it to know what she is talking about yet, but I don't know that I would know if I look at it. She said she purchased it within the last 3 years and is pretty sure she still has her receipt. The consultant she bought it from is no longer a consultant. I told her that the warranty was good under normal wear and tear, but I don't know
Any advice?

 

[The_Kitchen_Guy]

The entire process will be easier if she has the receipt. If not, if she remembers the consultant's name and about the time she made the purchase, HO may be able to locate the sale date. Either way, my experience has been that customer service really wants to help out.

I'd start by sending an e-mail to customer service from CC. Under Managing Your Business --> Home Office Contacts --> Customer Service

Explain what has transpired so far (just as you did here) and they will tell you how to proceed from there.

 

[Chef Kearns]

If the outside of the pan is flaking off she probably has the Gen II cookware not the professional. The outside of the professional cookware is not a coating. It is the actual aluminum shell the cookware is made out of. The exterior gets its texture and gray color because of the chemical reaction while making it hard anodized.

Just do your consultant duty and find out exactly what she has and like Kitchen Guy says about when she bought, from whose show, name of host and/or consultant.

 

[shano]

also if she put it in the dishwasher the outer layer does get thinner. I heard that last night