Contact Management Mishap: Embarrassing Email Sends to Customers

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Discussion Overview

This thread discusses various experiences related to contact management mishaps and challenges faced by participants when sending emails to customers. Participants share personal anecdotes about email errors, difficulties with contact lists, and the effectiveness of newsletters.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared an experience of mistakenly sending multiple emails to customers, including their sister, while trying to clean up their contact list.
  • Another participant noted the potential embarrassment of sending multiple emails and suggested that it could be framed as a glitch.
  • Several users mentioned their frustrations with the contact management system, expressing dislike for how it registers contacts multiple times.
  • One participant described a situation where they sent invitations for a show but made errors regarding the time, leading to confusion.
  • Another participant expressed disappointment over low engagement with their newsletter, despite efforts to provide valuable content.
  • Some participants shared that they had not received responses to their newsletters, leading to feelings of discouragement.
  • One participant mentioned that keeping their name in front of customers through newsletters can lead to unexpected orders, even after long periods of silence.

Areas of Agreement / Disagreement

Views differ regarding the effectiveness of newsletters and the challenges of contact management, with no clear consensus emerging on the best practices for these issues.

Contextual Notes

Participants are sharing personal experiences and frustrations related to the use of contact management tools and email communication within their consulting practices.

Who May Find This Useful

Consultants who face similar challenges with email communication and contact management may find the shared experiences relatable and informative.

I personally send out the invitations for my hosts. I have only had a couple of cancellations since I started doing this and it was done before the invitations were sent out. I have had 2 reschedule because of weather but that is it. My show average went from around 200 to aroune 500 so I feel that it is worth it.
 
I have been sending the invites for my last 4 shows and really like it. I put the postcard invite in an envelope (otherwise they get stuck in magazines, or lost). It costs about $14 but I KNOW the invites were sent. I tell the host to personally/telephonically invite everyone- then I send the invite (it being a reminder)- then they follow-up 2-3 days before the show. So hopefully the guests have seen or heard it 3 times.
Often I find that the mailed invite is the ONLY invitation, so at least I guarentee they were invited. Plus you can write off the postage/envelopes:D
 
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