mommyhugz1978
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jenniferknapp said:Do you have it in your possession? I always do a favor for my customers and take care of sending it back and paying and all.....besides, another write-off! If you do have the broken stone, you can check the date of it on the bottom.... If you have sold the same stone to one of your customers, you could do a product adjustment with their stone and just have it shipped to you. (Choose a piece that doesn't have the date on it) ...
mommyhugz1978 said:She gave it to me at my last show... she had her husband dig the muffin pan out of the burn barrell....... LOL so I have a burnt muffin pan, and a cracked retangular baker... sitting in my office..... I didnt' knwo the date was on the bottom of the stone..... something new I have learned.
If your stoneware was purchased within the last 3 years, it is covered under our limited warranty. You can also check the bottom of your stoneware for a "PC" logo, which indicates it is a Pampered Chef product.
Yes, you can replace individual pieces of a stoneware set. Simply contact our customer service team and they will assist you with ordering the replacement piece.
Typically, it takes 7-10 business days for a replacement stoneware to be processed and shipped. However, this may vary depending on your location and shipping method.
We recommend wrapping the broken pieces in newspaper or a towel and placing them in a sealed bag before disposing of them. This will help prevent any accidents during disposal.
No, we do not offer refunds for broken stoneware. However, if the stoneware was purchased within the last 3 years, it may be covered under our limited warranty and can be replaced free of charge.