Can I replace broken stoneware for my guest?

Click For Summary

Discussion Overview

This thread discusses the process of replacing broken stoneware for a guest, including warranty considerations and the steps involved in product adjustments. Participants share their personal experiences and insights regarding handling such situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant mentions contacting HO for assistance with replacing broken stoneware under warranty.
  • Another participant shares that if the product is under warranty, HO will provide instructions for returning the item.
  • Several users discuss the importance of having a receipt and the challenges if the item is over 30 days old.
  • One participant notes that they prefer to handle the return process for their customers as a favor.
  • Another participant highlights the significance of checking the date on the bottom of the stoneware for warranty eligibility.
  • One participant expresses uncertainty about the replacement process when the original purchase details are unclear.
  • Another participant shares a humorous anecdote about receiving a burnt muffin pan and learning about the date on the stoneware.

Areas of Agreement / Disagreement

Views differ on the necessity of having a receipt for replacements, and there is no clear consensus on the best approach to handle the situation when the original purchase details are missing.

Contextual Notes

Participants share personal experiences related to product adjustments and the challenges faced when dealing with broken stoneware, particularly regarding warranty and receipt issues.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who encounter similar situations with customers needing to replace broken stoneware.

mommyhugz1978
mommyhugz1978
Gold Member
Messages
3,695
I have a guest who has two broken peices of stoneware ( I already email HO) but how do I get them replaced for her?
 
As long as they are covered under warranty, HO will contact you or her (whoever put the adjustment in) .....with instructions on sending back a piece (if they need it)....at least the size of your hand....and you will get a reference # that needs to go on the box. Don't expect it to be there sooner than a week and a half...it seems to take forever!
 
  • Thread starter
  • #3
Is the product adjustment on CC?? and what if it isnt' under warrenty still???
 
Last edited:
If you know the show number, you can do it under product adjustment. It's right on the home page of CC under Frequently Visited Links.

If it's been less than 30 days, PC will arrange a Fed Ex pickup to send it back if requested.

If it's been more than 30 days, but less than 3 years, your customer will have to pay to send it back if requested.
 
  • Thread starter
  • #5
It's been more than 30 days.... and it's two years old....
 
So she didn't buy it from you. Does she have her receipt? Does she remember the name of the consultant or host? I would give her the PC phone number and let her deal with it.

888 OUR CHEF
 
  • Thread starter
  • #7
She had another consultant .... I am not sure if she bought it from her or not... but told her that she couldn't replace it without the reciept.... I told her that I would do it... not a problem.....I dont' think she has any of that anymore....
 
Do you have it in your possession? I always do a favor for my customers and take care of sending it back and paying and all.....besides, another write-off! If you do have the broken stone, you can check the date of it on the bottom.... If you have sold the same stone to one of your customers, you could do a product adjustment with their stone and just have it shipped to you. (Choose a piece that doesn't have the date on it) ...
 
Or, if the date is recent, you can call HO with the customer's name and maybe they can look it up for you? Anything that I have replaced for my customers, I haven't had to include a copy of the receipt with it??
 
Email HO with whatever info you have and they will email you back letting you know what they need. If they are able to locate the purchase, and it is within 3 years of the original purchase, they will tell you how to send it back to get it replaced. I would highly suggest having the customer send it back so they take ownership of it - they can't blame you if something goes wrong.
 
  • Thread starter
  • #11
She gave it to me at my last show... she had her husband dig the muffin pan out of the burn barrell....... LOL so I have a burnt muffin pan, and a cracked retangular baker... sitting in my office..... I didnt' knwo the date was on the bottom of the stone..... something new I have learned.


jenniferknapp said:
Do you have it in your possession? I always do a favor for my customers and take care of sending it back and paying and all.....besides, another write-off! If you do have the broken stone, you can check the date of it on the bottom.... If you have sold the same stone to one of your customers, you could do a product adjustment with their stone and just have it shipped to you. (Choose a piece that doesn't have the date on it) ...
Click to expand...
 
mommyhugz1978 said:
She gave it to me at my last show... she had her husband dig the muffin pan out of the burn barrell....... LOL so I have a burnt muffin pan, and a cracked retangular baker... sitting in my office..... I didnt' knwo the date was on the bottom of the stone..... something new I have learned.
Click to expand...


See if you can read the date...if it is over 3 years, I would let her know that you just checked and you can't do anything about that one....but other one, blah blah...
 
  • Thread starter
  • #13
thanks... that helps
 

Frequently Asked Questions

Can I replace broken stoneware for my guest?

Yes, you can replace broken stoneware for your guest if it was purchased through Pampered Chef and is still under warranty. The warranty typically covers defects in material and workmanship, but not damage caused by misuse or accidents.

What should I do if my guest's stoneware is broken?

If your guest's stoneware is broken, first assess the damage. If it's a warranty issue, guide them to contact Pampered Chef's customer service for assistance with the replacement process. Be sure to have the original purchase details handy.

Is there a cost associated with replacing broken stoneware?

Generally, if the stoneware is covered under warranty, there should be no cost for the replacement. However, if the damage is due to misuse or is outside the warranty period, your guest may need to purchase a new piece at full price.

How long does it take to receive a replacement stoneware?

The time it takes to receive a replacement stoneware can vary, but typically, it may take a few weeks for processing and shipping. It's best to check with Pampered Chef customer service for specific timelines related to your guest's situation.

Can I help my guest with the warranty claim process?

Yes, you can assist your guest with the warranty claim process by providing them with the necessary information and guidance on how to contact Pampered Chef customer service. Make sure they have their order details and any relevant information about the broken stoneware ready for the claim.

You must log in or register to reply here.

Similar Pampered Chef Threads

Save Money with Broken Stoneware Replacement for PC Warranty
  • DebPC
    • Business, Marketing and Customer Service
Replies
6
Views
2K
gailz2
Shipping Issues with Stoneware Bakers from Jan Host Special - Seeking Solutions
  • alibene80
    • Business, Marketing and Customer Service
Replies
6
Views
2K
alibene80
Will HO replace her broken stoneware or will she have to buy it again?
  • emiscookin
    • Business, Marketing and Customer Service
Replies
9
Views
2K
lt1jane
Exchange Family Drama: Can You Exchange Broken Stoneware for Something Else?
  • Intrepid_Chef
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
ifI Am Returning a Piece of Broken Stoneware, Do I Pay Postage or
  • ncpamperedchef
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Not Sure How to Reply to This...
  • wadesgirl
    • Business, Marketing and Customer Service
Replies
4
Views
2K
esavvymom
Broken Trifle Bowl Solution for Upset Customer | April Purchase
  • tvwalsh72
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
What Should I Do If My Customer Receives a Broken Item?
  • TJMagoo
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Nerve-Wracking Email Exchange About Cracked Stoneware Warranty
  • kcjodih
    • Business, Marketing and Customer Service
Replies
11
Views
2K
chefsteph07
Can a Catalog Show Host Also Be a Guest?
  • esavvymom
    • Business, Marketing and Customer Service
Replies
5
Views
6K
byrd1956
Back
Top