Broken Stones - A Common Issue with Pampered Chef Orders?

[dannyzmom]

My last few shows have been delivered with several broken stones - is it just me or are the rest of you having issues as well?
Oh - and someone posted recently about seasonings and sprinkles arriving with the safety seal broken? I had one of those this week, as well...

 

[kspry]

Is it an older-type specialty stone? There was a notice quite a bit back that the packaging was getting changed to cut down on breakage.
Maybe some of the older stock isn't in the new packaging yet?

I had a broken bar pan arrive in spring, but everything else has been OK, and I've sold quite a few of the new round stone with handles.

 

[pamperedbecky]

I just had a host receive a broken lid to the DCB. And a guest recently whose large round stone with handles broke the first time she used it. Before that, it's been a LONG time since I've had broken stones.

 

[jrstephens]

I had a bar pan that was cracked a few months ago but that has been it thankfully.

 

[JaimeQ]

I just had a host receive a broken lid to the DCB. And a guest recently whose large round stone with handles broke the first time she used it. Before that, it's been a LONG time since I've had broken stones.

I also had a guest who used her new round stone with handles for the first time and it broke in half

 

[ahammons]

I also had a guest who used her new round stone with handles for the first time and it broke in half

Oh, I hope this doesn't happen to me!! I just closed a show that included 5 Round stones with handles!!

 

[ginamkiely]

i had a customer get the large bar pan and it was broken, then her replacement came and that too was broken. finally she got the 3rd one and it wasn't broken. i have also had a problem with 2 DCB's lids not fitting right, they were wobbly. they were also replaced.

 

[Brandi2007]

I had a show that had a DCB delivered in a million peices. It was replaced no problem.

 

[whiteyteresa]

About a year ago - I had several rectangluar stones broken when they arrived but lately no problem - knock on wood - I just had 12 boxes delivered today to go through (2 shows) so I am crossing my fingers

~

 

[DebbieJ]

Just received an order and the glass inside the carafe was shattered to smithereens.

 

[PamperedChefDebi]

I've had at least 3 stones arrive broken over the last 2 weeks.

 

[Princessoly22]

I just had a pie stone and a round with handles come broke the last few weeks. I have also had a bunch of missing things this last month. At least my hosts and guests are easy going.

 

[PamperedTammy]

I have a customer that has had to have her large stone with handles replaced twice, because the stones have broke while being shipped. It is so frustrating. HO has replaced them both, I hope the third gets to her in good shape.

 

[MissChef]

I've had a lot of issues with broken items lately, I had a host who had a classic batter bowl that was soooooo bad, that glass chards went all over her floor when she opened the box!
I have had 3 hosts complain about their boxes! They said it looked like FedEx played kick ball with them! I have received a call from Fed Ex and so did my host, and we both were heavily apologized to. So hopefully the situation will be fixed!
Stones shouldn't be broken as bad lately with the new way they are packing the stone boxes, makes you wonder what the heck they are doing with the boxes! :grumpy: :grumpy:

 

[finley1991]

I haven't had any broken items (knock on wood) but I have to say that since we've been using FedEx, my boxes come like they've been through a bombing! Since we are planning on moving soon (hopefully) I've been saving my boxes and honestly, I haven't been able to save too many due to the boxes being so damaged. I didn't have that problem with UPS.

 

[pamperedposey]

I haven't had any broken items (knock on wood) but I have to say that since we've been using FedEx, my boxes come like they've been through a bombing! Since we are planning on moving soon (hopefully) I've been saving my boxes and honestly, I haven't been able to save too many due to the boxes being so damaged. I didn't have that problem with UPS.

I was just thinking that it is probably how they are being treated by FedEx more than it is how they are being packaged.

Although, last month they sent microcookers in a box with stones and the Large Microcooker lid was broken in half. That was a packaging issue!

I hope they announce that we are going back to UPS soon!! (I used to work at a UPS Store, so I'm biased)

 

[smbith]

I received the mini fluted pan a couple of weeks ago and it was broken. I had one DCB arrive broken a couple of months ago.

 

[GeorgiaPeach]

I had two large bar pans arrive broken. (There were in the new packaging). Both boxes had dents on the outside of the box, in the same place so they were broken at the warehouse.

(This was the same show where the host received a 7 pc executive set instead of the 12" lid she ordered!!)

The HO sent her two new stones...and then the next day sent her TWO more new stones!

Come on! I realize they are starting to gear up for the holidays but we can't rely on our hosts being this honest to report mistakes like this!!!!

 

[pamperedbecky]

Just received an order and the glass inside the carafe was shattered to smithereens.

I've had that happen to two people.....a mother and her daughter from two completely different shows!!

 

[PCJenni]

I have noticed that there are more broken items since we switched to FedEx

 

[heat123]

Not on delivery but I have had a batch of customers like 5 this past year call me to tell me their stones have broken upon use and it's only been 1-3 years old .

 

[ahammons]

I just had a show delivered today (my own catty show), and the FedEx guy put it upside down on my porch! It looked like he just slung it up there w/out even trying to be gentle. This particular box had several SA pieces too - go figure! Luckily nothing was broken!

 

[tinat51796]

My large bar pan just broke when I was taking it out of the oven! When I got my kit in September I noticed that it had what looked like a tiny little crack on the handle so I called HO and they replaced it. I've been using the original one (I just was afraid to take it to shows for fear it would break). Of course I just loaned my replacement one to a friend, she's going to order one but is waiting for a show that I'll be submitting later this month. She's trying to keep her husband from going out a buying another stone (their second) from Bed, Bath and Beyond. I'm bummed that it broke tonight but sure glad it didn't happen at a show!

My last two shows that I've submitted have been missing items. One was missing three things (including the charter host gift) and the other was just missing a hold & slice. HO has taken care of both orders so now I have happy customers again.

 

[pamperedgirl3]

I haven't had anything arrive broken (or had anyone call to tell me) in awhile, but I agree that the boxes arrive looking horrible!

I did have a customer call me upset today because FedEx is supposed to leave her packages in a certain place so her dogs don't get to it (must be outside dogs). Needless to say they didn't put it in the right place so her dogs got to the box & her food chopper is ruined. Who does she contact about that???? Does FedEx replace it since they didn't put it in the right spot, or does she contact PC???

I miss UPS!

 

[kspry]

they didn't put it in the right place so her dogs got to the box & her food chopper is ruined. Who does she contact about that???? Does FedEx replace it since they didn't put it in the right spot,

I'd start with FedEx on this one. It's a delivery error, not a factory defect.

 

[pamperedgirl3]

I'd start with FedEx on this one. It's a delivery error, not a factory defect.

That's what I figured too.

 

[peichef]

I get lots of broken stones. Maybe it's because they are travelling so far. In February it seemed like almost every lg bar pan I sold arrived broken or broke after one use
My last show's host ordered the 1/2 price combo Dots bowls from the back cover. ALL the bowls were shattered. The lg dots bowl & all four 4 smaller bowls were broken beyond recognition. HO was great about replacing them , but still. It was very disappointing for the host.

 

[stacywhitlow]

Just received an order and the glass inside the carafe was shattered to smithereens.

I had two of them do that. I finally got one in one piece!

 

[stacywhitlow]

but I have to say that since we've been using FedEx, my boxes come like they've been through a bombing! Since we are planning on moving soon (hopefully) I've been saving my boxes and honestly, I haven't been able to save too many due to the boxes being so damaged. I didn't have that problem with UPS.

I agree! I liked UPS much better. I don't think that FedEx is any faster either. I have had some broken stones though with both companies but more with FedEx.

 

[PamperedChefDebi]

Hate to break the news, but I'm APO so everything is coming USPS Priority and STILL coming broken.