krzymomof4
Silver Member
- 1,683
Ok, so a few months ago after my 1 recruit went inactive, I ran into her at a school function. She was telling me a horror story about how she was trying to return something for her aunt and was going through the ringer with home office. Her aunt was a good customer of mine and then of her's once she signed. I told her I would see what I could do because the aunt had a real bad taste in her mouth about PC and was telling everyone who would listen about her bad experience and was basically boycotting PC. I called her aunt and got the info. Long story short after getting firm with a few people at HO, I finally got it taken care of. The aunt was in tears when I talked to her because I had done this before. I didn't think it was a big deal, if I want my customers to be loyal to me, then I need to show them that I am serious about this business within reason.
So, fast forward to this morning. She calls me again. Told me again how appreciative she is for what I did for her. She says she wants to have a show next week as a way to say Thank you. Most of you are probably thinking no big deal, but this lady never does parties for anyone, not even her niece when she was a consultant. She won't even attend parties. She will order(and order big), but parties just aren't her thing. She said she has had one party before, but that was 13 years ago!!!
I am in such shock my hubby bout had to pick me up off the floor. I just hope for her sake that her guests don't want to payback for her never being at their shows. Now to find a sitter!!! She wants it on a night I normally don't do shows, but I wasn't going to be finicky since she is mainly doing this for me.
Just goes to show you that going the extra mile for your customers within reason can really pay off in the end. Now I have a customer for LIFE!
So, fast forward to this morning. She calls me again. Told me again how appreciative she is for what I did for her. She says she wants to have a show next week as a way to say Thank you. Most of you are probably thinking no big deal, but this lady never does parties for anyone, not even her niece when she was a consultant. She won't even attend parties. She will order(and order big), but parties just aren't her thing. She said she has had one party before, but that was 13 years ago!!!
I am in such shock my hubby bout had to pick me up off the floor. I just hope for her sake that her guests don't want to payback for her never being at their shows. Now to find a sitter!!! She wants it on a night I normally don't do shows, but I wasn't going to be finicky since she is mainly doing this for me.
Just goes to show you that going the extra mile for your customers within reason can really pay off in the end. Now I have a customer for LIFE!
