pamperedberry
Gold Member
- 20
I had a Black Friday sale, and had a repeat customer ask me if the sale was good on the outlet. I told her to order it through the web site, forward me the confirmation and I would refund her the difference. I never got an online order, so I assumed that she didn't see anything that she wanted. This morning, she sent me her order confirmation. She ordered through another consultant's web site!!! I politely replied that it was ordered through someone else's site, and I couldn't give her the refund. She replied that "you told me to order it directly through the web site, and it WAS at 3:16 AM!".
How do you recommend that I handle this? She's a repeat customer (and a previous PC consultant herself). I really don't want to lose her business! It was a $33 order....so about $8 out of my pocket. Sheesh!!!! :grumpy:
How do you recommend that I handle this? She's a repeat customer (and a previous PC consultant herself). I really don't want to lose her business! It was a $33 order....so about $8 out of my pocket. Sheesh!!!! :grumpy: