Troubleshooting Catalog Show Entries: Host Discount & Ship To Issues

[TJMagoo]

I'm entering a catalog show for a customer who just had a cooking show in October. In the PP+ it shows her as the host but where I would enter her past host discount number, it says not applicable. Also, where it says ship to, Host is shaded out and I can't select it. It is checked on Direct to Contact Address.

Any ideas how to fix this?

 

[Tracy99]

If she is the host of the catalog show, then she cant get the past host discount. The ship to is correct. It does that for the host (picks contract address or ship to address). The other customers can ship to host.

 

[TJMagoo]

So past host discounts only apply to cooking shows?

 

[BethCooks4U]

No. The host isn't eligible to use her past host discount at her own show. The show discount is better so she gets that one. Now if she puts an order in as a guest at her show (and pays the shipping as a guest) she does get the 10% on that order.

 

[Becca_in_MD]

She is getting the host benefits from the catalog show with her order, ie. discount of 15% or more. It is not combined with an additional past host discount of 10%. If she booked the catalog show off of her Oct. show, then she can have a separate guest order on her catalog show as the past host and get one of the host specials on that order and 10% off on that order, though her discount is going to be higher on the host order.

 

[TJMagoo]

Ahh I gotcha. Makes sense - thanks a lot.