Bamboo Towels: Clip Breakage Issue - Experiences and Solutions

[esavvymom]

Has anyone else had the clip on their bamboo towel break? I opened one of my towels last week for the first time to clip a towel on the handle of my display crate for a booth. I had a "father's" section with BBQ tools, etc and the towels and such. I had clipped it on. When I went to do the same thing with the towels at my booth this weekend, I noticed the white plastic fastener had split and obviously wouldn't clip anymore.

Anyone else have a problem? I'm going to get it replaced, but was curious. No one had touched it, just me and I know I was careful.

 

[chefjeanine]

Yep. Came off in the washing machine. I'm due to send back two. . .I already have the replacement. I'm just waiting for another one to break so I can send back two broken towels.

 

[sunnygirl in nd]

Yep, got replacements and both broke. I don't think I'm even going to monkey around with them anymore. I'm sure the replacements would just break.

 

[esavvymom]

Great. Well, I won't be pushing the feature of the 'clips on your belt/apron' part.

 

[raebates]

Mine's still doing fine.

 

[lrice]

I tried to clip mine onto my apron at a show and it wouldn't stay together. I had just opened it and that was my first experience with it. Then a guest tried to "assist" me in snapping it and she couldn't get it either. How embarrassing! I just talked about how I could send it back to get it replaced.

 

[DebbieJ]

I have three that I use for shows and they are all fine.

 

[rlombas]

Hello! I'm sorry to hear that you experienced a clip breakage on your bamboo towel. I have not personally encountered this issue, but I have heard of it happening to a few other consultants. Our team at Pampered Chef takes quality control very seriously, so I'm glad to hear that you will be getting a replacement towel. In the meantime, I would recommend being extra gentle when using the clip and avoiding any excessive force. If you continue to experience issues with the clip, please don't hesitate to reach out to our customer service team for further assistance. Thank you for bringing this to our attention and happy cooking!