Bamboo Knife Block Alert: Be Aware of Price Changes

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Discussion Overview

The thread discusses recent price changes related to the bamboo knife block and the implications for consultants who ordered it at a discounted price. Participants share their experiences regarding pricing discrepancies and the company's handling of these situations.

Discussion Character

  • Opinion-based
  • Anecdotal
  • Debate/contested

Main Points Raised

  • One participant, identifying as a consultant, mentions that it is unlawful for the company to charge additional fees after advertising a price, sharing their concern about potential extra charges.
  • Another participant expresses uncertainty about whether the pricing issue affects only Canadian consultants.
  • Several users recount their experiences with the company regarding the price change, noting that some were contacted about whether they still wanted the item at the new price.
  • One participant shares that they were willing to pay the extra amount due to recognizing it as a mistake, while another expresses frustration about the company's pricing practices.
  • Some participants discuss the ethical considerations of holding the company accountable for pricing errors, with differing views on whether to pursue legal obligations or to respect the company's mistake.
  • One participant shares their positive experience with customer support, highlighting the helpfulness of specific representatives.
  • Another participant raises concerns about the company's profit structure and its impact on consultants' earnings.

Areas of Agreement / Disagreement

Views differ on whether the company should be held strictly to the advertised price or if ethical considerations should play a role in the decision to pursue additional charges. No clear consensus emerges on how to approach the situation.

Contextual Notes

The discussion reflects personal experiences and opinions regarding pricing practices and customer service within the consultant community, particularly in relation to the bamboo knife block.

Who May Find This Useful

Consultants who have ordered the bamboo knife block or are interested in understanding the implications of pricing changes may find the shared experiences relevant.

C
Crys Hall
Messages
79
Just an FYI for those who bought the bamboo block at $14 off of the sample price list online & in CC they can't by law charge us the additional. It is unlawful for them to post one price, you pay it and then have them come back to you later saying that you owe such and such extra. They are not allowed to do that!

Just wanted to let you all know.
Crystal
 
Did that happen just to those in Canada....never heard of this charge discrepancy till now.
 
Crys Hall said:
Just an FYI for those who bought the bamboo block at $14 off of the sample price list online & in CC they can't by law charge us the additional. It is unlawful for them to post one price, you pay it and then have them come back to you later saying that you owe such and such extra. They are not allowed to do that!

Just wanted to let you all know.
Crystal
Click to expand...

I have been wondering about that. I know from working in retail many yrs ago that they are obliged to sell it at the advertised price. I just wasn't sure if it is an ethical or a legal obligation. Are they legally bound to the cheaper price?
I ordered mine a few hours before they sent the email regarding the price change & I have wondered if they'd be asking for more $$.

Has anyone who did order it been asked to pay the difference?
If they do ask, what is the appropriate response?
 
KellyTheChef said:
Did that happen just to those in Canada....never heard of this charge discrepancy till now.
Click to expand...

Since we can't access your Samples, I can't tell you that :) I know that when Cdn samples were initially offered online, they showed retail & purchase prices that turned out to be significantly lower than they were supposed to.

A few hours later, they sent an email notifying us of the incorrect pricing.

I don't remember what it said re: those who had already purchased the item at the cheaper price (like me :).)
 
I was contacted by HO and was asked if I still wanted the item or if I wanted it taken off my sample order. I wanted it so they will be taking the extra $18 or so from my commission cheque. I don't really mind paying as I know it was a mistake and all the samples are always offered at 50% off. Can't fuss about that even though they posted the wrong price. Can't wait to receive my sample and supply orders. they have been shipped and hopefully the June SAT products earned will be here tomorrow...I can always dream !
 
  • Thread starter
  • #6
hmm i ordered mine on the 11th ans they haven't contacted me, but i'm not sure what I'll say, yes I want the block but legally they can't charge me the difference, hmmmmmmmmm what to do what to do.
 
Crys Hall said:
hmm i ordered mine on the 11th ans they haven't contacted me, but i'm not sure what I'll say, yes I want the block but legally they can't charge me the difference, hmmmmmmmmm what to do what to do.
Click to expand...

I confirmed with my DH that they MUST honour the advertised price. I had this same discussion with him about it. PC treats us well, but it was their error. I don't have catalogs, so I was unaware of the actual retail price (I sound like Bob Barker :)). I made the purchase in good faith -- even commented on the amazing "full price" to my DH.

I do want the knife block, but I have a feeling that if one wanted to, one could raise a stink & they'd have to honour price. This is all part of the "consumer protection act" or something!?!
 
This is our own company we're talking about. If they made an honest mistake, you can choose to 'stick it to them' legally. And how many times have we made honest mistakes, that they forgave or took care of for us? Raise a stink if you want to, it's just some lousy big corporation, right?

Yep, this posting is pre-coffee and probably the most sarcastic you'll ever 'hear' me, but there's legally right and ethically right. If you know it's a genuine mistake on their part, I think you should respect that.
 
legacypc46 said:
This is our own company we're talking about. If they made an honest mistake, you can choose to 'stick it to them' legally. And how many times have we made honest mistakes, that they forgave or took care of for us? Raise a stink if you want to, it's just some lousy big corporation, right?

Yep, this posting is pre-coffee and probably the most sarcastic you'll ever 'hear' me, but there's legally right and ethically right. If you know it's a genuine mistake on their part, I think you should respect that.
Click to expand...

Coffee or no coffee...I agree with Kris.
I am not a big fan of biting the hand that feeds me.
 
dannyzmom said:
Coffee or no coffee...I agree with Kris.
I am not a big fan of biting the hand that feeds me.
Click to expand...

I understand where everyone is coming from and see both sides but I also agree with Kris and Carolyn.
 
I spoke with the HO about the knife block. Those consultants that ordered on the 11 th before the price change want announced will pay the reduced price that was an error. Esther was the girl I spoke with and she mentioned something about charging the increased price and then adjusting the difference. We were the lucky ones that ordered the first day they were available. :>)
Cathy
 
I just want to clarify that I was planning to "stick it" to PC. But having worked in retail & as the wife of a business owner, I think the ethics of the situation goes both ways.Companies are well aware that they are solely responsible for pricing errors. They are ethically & legally obliged to make good on an advertised price.On the other hand, as a customer, if I had realized the price was wrong, I'd be the first to notify them that I had been undercharged. Believe me, there have been many times when a clerk has undercharged me for a product & I ALWAYS tell them, as I do not want their numbers to be off at days end.
 
cvaccaro said:
I spoke with the HO about the knife block. Those consultants that ordered on the 11 th before the price change want announced will pay the reduced price that was an error. Esther was the girl I spoke with and she mentioned something about charging the increased price and then adjusting the difference. We were the lucky ones that ordered the first day they were available. :>)
Cathy
Click to expand...

Esther & Marianne at Support Services are my FAVOURITES!! Esther knows everything :) I love it when I recognize their voices on the other end. They are so sweet!!!
 
cvaccaro said:
I spoke with the HO about the knife block. Those consultants that ordered on the 11 th before the price change want announced will pay the reduced price that was an error.
Click to expand...

Gotta love this company. :sing:
 
peichef said:
Esther & Marianne at Support Services are my FAVOURITES!! Esther knows everything :) I love it when I recognize their voices on the other end. They are so sweet!!!
Click to expand...

Here, here I second that! Esther is a fountain of knowledge, Marianne is a HOOT and they both are soooo helpful and friendly! They're my favorites :D
 
  • Thread starter
  • #16
I've been meaning to post again about this, an update about the "legal obligation" once they made the price notice then another who purchased after that by law has to pay the new price anyone before that gets it at the price posted (which is what PC has told Cathy - see previous post). As for this being "my" company, don't fool yourself they are making a ton of money off of us, and they have it set up so that it is possible that we don't make money from some shows!! (This has happened to me more than once!!) Having this be a possibility really doesn't make me want to go out and bust my butt for a company that has it set up like this!
 
Could you share how this happened? I've done almost 200 shows and have never had a circumstance where I didn't make money. (One exception was when the cookware was 60% off last year. I had a previous host who purchased her discounted set at over $150 and made that the show and then her friend ordered her 60% special. No commission. This kind of behavior though is extremely rare.)

If you find you are spending more than you are making, please share so we can offer you some business tips. (Is the Canadian program different than in the US?)
 
  • Thread starter
  • #18
Yes it's during cookware sale, but also as we don't make anything off of 50% off items, what reason would I have to try and sell these to hosts! It's really annoying to have a company that. First time was in Feb when you could get 2 items at 60% off (2 for host & 2 for past host) with cookware it's easy to get a show with two pieces of cookware coming to over the $200 minimum, but then no commission for the consultant, and it's actually possible for a host to get a $300 show and so then an additional 50% off item and free product, there's the entire show!
 

Frequently Asked Questions

What is the Bamboo Knife Block Alert?

The Bamboo Knife Block Alert is a notification regarding potential price changes for the Bamboo Knife Block product offered by Pampered Chef. It serves to inform customers and consultants about any upcoming adjustments in pricing.

Why are there price changes for the Bamboo Knife Block?

Price changes for the Bamboo Knife Block may occur due to various factors, including changes in manufacturing costs, supply chain adjustments, or promotional strategies. Pampered Chef aims to keep their products competitively priced while maintaining quality.

How can I stay updated on price changes for the Bamboo Knife Block?

You can stay updated by subscribing to Pampered Chef's newsletters, following their official social media channels, or checking their website regularly for announcements regarding price changes and promotions.

Will existing orders be affected by the price changes?

Existing orders placed before the price change announcement will typically not be affected. Customers will be charged the price that was in effect at the time of their order. However, it's always best to confirm with customer service for specific inquiries.

What should I do if I want to purchase the Bamboo Knife Block before the price changes?

If you want to purchase the Bamboo Knife Block before any price changes take effect, it is advisable to place your order as soon as possible. This ensures you lock in the current price before any increases occur.

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