stefani2
- 1,687
Let me give you an up-date with my frustration from yesterday:
Beginning of March, a customer told me she didn't receive her free Sprinkles. I phoned Support Services and they told me they would send one out and ship to me. I never thought about it again until yesterday - I saw my Host of that Show at the bank and she asked what had happened. I totally forgot.
So, then I realized that I have not receive 2 different Replacement Part orders.
I received shipment for a Show that the Host didn't get the Buying Guest special, one of the Bamboo Spoon Sets was cut open and missing a spoon.
I also received my KE order and am missing the BBQ turner.
My customers replacement lid for the Chillzanne Rectangle Server came it and is all scratched up.
I was at a Show last night, and realized that EVERY catalogue I brought with me to the Show is missing ALL the middle pages of the catalogue (it jumps from 23 to 36.
So, I phoned SS this morning to correct all this - and they are questioning me on HOW these catalogues could be 'mixed up' because the catalogues they sent out were in replacement of catalogues that contained water damage from packaging. They told me that they had a Reference Number for the Sprinkles (so that means that they DID send it out) and there is nothing they can do about it - even though I didn't get them. And they are hesistant to send out ANOTHER replacement lid for the Rectangular Server. I left a message AND an email to a lady at SS (she is a supervisor) about the catalogues and haven't heard back.
So, what do you think about what is going on. I am frustrated! - do others experience 'set-backs' like this????
Beginning of March, a customer told me she didn't receive her free Sprinkles. I phoned Support Services and they told me they would send one out and ship to me. I never thought about it again until yesterday - I saw my Host of that Show at the bank and she asked what had happened. I totally forgot.
So, then I realized that I have not receive 2 different Replacement Part orders.
I received shipment for a Show that the Host didn't get the Buying Guest special, one of the Bamboo Spoon Sets was cut open and missing a spoon.
I also received my KE order and am missing the BBQ turner.
My customers replacement lid for the Chillzanne Rectangle Server came it and is all scratched up.
I was at a Show last night, and realized that EVERY catalogue I brought with me to the Show is missing ALL the middle pages of the catalogue (it jumps from 23 to 36.
So, I phoned SS this morning to correct all this - and they are questioning me on HOW these catalogues could be 'mixed up' because the catalogues they sent out were in replacement of catalogues that contained water damage from packaging. They told me that they had a Reference Number for the Sprinkles (so that means that they DID send it out) and there is nothing they can do about it - even though I didn't get them. And they are hesistant to send out ANOTHER replacement lid for the Rectangular Server. I left a message AND an email to a lady at SS (she is a supervisor) about the catalogues and haven't heard back.
So, what do you think about what is going on. I am frustrated! - do others experience 'set-backs' like this????