Are Batter Bowl Lids Prone to Cracking?

[Lisa/ChefBear]

I also just got a call from a customer from an Oct. show, just opened her Classic Batter bowl and lid is cracked in LOTS of places.

How do I do an on-line adjustment for just the lid?? As I don't want to me on hold for 5 hours or more, lol.

Thanks,

Lisa

 

[AnnieBee]

If you do it on-line they just send you a whole new bowl and lid! I have never been asked to return anything, so the customer gets an extra (lid-less) bowl. The downside is that the new bowl and lid may also come with a cracked lid (I've had this happen). If you call you can request just a new lid, and I think this is more likely to arrive in one piece. I think the way they ship the bowls up-side down resting on the lid doesn't help, especially with the cold weather. I expect if you do an email adjustment (I've never done one this way!) you can request just a lid.

If your customers want just an extra lid (if they do end up with an extra bowl) then you can order them a replacement one for $2 and no S&H.

 

[chefann]

I just had a host call me last night that the 2 batter bowls in her show arrived with cracked lids. She had already called HO (sounded like she was waiting for a call back), so I didn't call - didn't want to confuse the system with 2 adjustments for the same thing.

 

[myinnerchef]

If you do it on-line they just send you a whole new bowl and lid! I have never been asked to return anything, so the customer gets an extra (lid-less) bowl. The downside is that the new bowl and lid may also come with a cracked lid (I've had this happen). If you call you can request just a new lid, and I think this is more likely to arrive in one piece. I think the way they ship the bowls up-side down resting on the lid doesn't help, especially with the cold weather. I expect if you do an email adjustment (I've never done one this way!) you can request just a lid.

If your customers want just an extra lid (if they do end up with an extra bowl) then you can order them a replacement one for $2 and no S&H.

That's what I suspected, so I just called and requested a new lid. BTW, they said it would be a 2 hour wait time but it was less than 30 min.

 

[stefani2]

I decided NOT to do a Mix N Bake Batter Bowl Class in December because I knew there was still gonna be an issue.

 

[JAE]

I sent an e-mail on Saturday to avoid calling and to avoid doing an adjustment on the entire bowl online. Last night, I still hadn't heard anything so I sent a rather direct and not so nice second e-mail about how ridiculous it is that I've had to wait two entire business days without getting a response. Anway, I finally got a response today, sometime after 10 am and before 3:30 pm.

 

[pamperedmomto3]

I've had 6 lids to replace between November and now.

 

[RosieTrips]

How frustrating! I have 3 small batter bowl lids to call about and get replacement. I tried calling yesterday (Friday) and it was almost a 6 hour wait time. I wish they had weekend hours! I've never done an online adjustment? Is it easy?

Susan

 

[LeslieSGI]

Very easy. You need your show number and the item number. Just look under Managing your Business> My Shows> Serving your Customers> Product Adjustment.​

 

[chefann]

How frustrating! I have 3 small batter bowl lids to call about and get replacement. I tried calling yesterday (Friday) and it was almost a 6 hour wait time. I wish they had weekend hours! I've never done an online adjustment? Is it easy?

Susan

There are weekend hours until Christmas. It was covered in a recent PC Newswire.

 

[Brandi2007]

I had 4 out of 7 batter bowl lids cracked in one show. I did the adjustment, 3 of the 4 came cracked again. Unfortunately you cant adjust an adjustment online. So I need to call. I called Friday morning, missed the call back that came in one hour. Called again and it was a 5 hour wait... I was on the phone with the doc when they called back so I missed it again. I am now warning people that buy them that the cold is efecting them during shipping but that I am ordering lids only just in case.

 

[emo812]

I just received a small batter bowl I ordered for a friend and the lid had a big chunk broken off in the box. I'm surprised that they don't let you choose a lid replacement option instead of marking that the whole thing is damaged. Weird!!

 

[baychef]

I just had this happen to one of my guest's lid. It was the small batter bowl and the lid arrived broken. It was suprising, but more of a suprise to see this long thread with the same experience. In 8 years, I don't recall having this problem, let alone to this extent!

 

[ChefMary412]

I just had a show that had two out of three with cracked lids.. yikes.

 

[fikibiff]

I just received a small batter bowl I ordered for a friend and the lid had a big chunk broken off in the box. I'm surprised that they don't let you choose a lid replacement option instead of marking that the whole thing is damaged. Weird!!

If you call, they will just send the lids.

 

[Susan M]

I have had the same issue - so have my consultants - just call HO - they are aware of this issue and are looking into it. When you call - they don't ask for the lids back - they will just send you new ones - but check those as well - I heard from one of my consultants that the new ones came cracked as well - I hope they re-think how these are made - they are hard lids and quick frankly they don't fit the bowls correctly either. Hope this helps.

 

[Bluiydangl]

Had a lady call today about her lid too- we live in Nothern Lower Michigan and I'm convinced the cold is harming them- must be a quality issue with bad material.

 

[c00p]

Same thing here - CALL HO even though it's a long return time for the call, and they'll mail them out in a padded envelope. I only needed 1 this last time (3 earlier this month) and the gal told me she'd send an extra one "just in case" anything else came up!!

 

[babywings76]

I had a guest call and said not only was hers cracked, but it was "wrinkled" in it's quality and looked yellowish like it had been in someone's attic for decades. Weird.

 

[pkd09]

When I did the adjustment online, I put the Replacement Part Number in and just the lids were sent. Don't do an adjustment for the whole bowl when it is only the lid that is cracked.

 

[AnnieBee]

Aha! Good to know!

 

[doughmama]

Thank you for this info - I had an order sent to me and one customer purchased 4 batter bowls. Normally I would have bagged them up w/o looking at them. But I did check and 2 out of 4 lids were cracked. Luckily I have a few in stock so I was able to switch them and will call for replacements. The customer is giving the celebration cookie recipe to her family and would not have been too happy to see the lids broken. Thanks for the heads up!

 

[allisonserna]

I just had a customer email about the lid not sticking to the mold of the small batter bowl. I just did the adjustment for it online - I already got an email asking if there is an issue with the lid or the actual bowl. LOL

 

[gailz2]

I did my adjustment on line and they emailed back asking if it was just the lid, no return necessary. I didn't think of just putting the lid replacement number in.

 

[DessertDivaFL]

I am glad to see this thread. I had a guest give me back her small and classic batter bowls. Both lids were defective. What is going on? Those lids were not like the ones I have. The plastic was so flimsy and the edges were cracked BEFORE she took it out of the box. This is a MADE IN THE USA product???

 

[dancedivine]

I've had two break on me... One on the classic batter bowl, one on the small batter bowl. Got a replacement for the first one. One of these days I'll get the small one replaced, too.

 

[JackieBozeman]

I ordered 10 batter bowls for a booth where I was going to sell them with the mixes. Unfortunately, I didn't open the box until today and found that 8 of the lids were cracked or pieces broken off. There's definitely a problem with the manufacturing because I had two bowls recently ordered through shows that had cracked lids. I hope the HO is figuring this out and finding a new manufacturer. I sent in an adjustment online and got a follow up email asking if it was the bowl or the lids that was cracked. I received the the lids about 10 days later. Not a quick turnaround, unfortunately.

Jackie

 

[cooknmama]

I had a problem with this as well. I called HO several times and each time i asked if they know of a problem with the plastic and each time they said no. So hopefully they'll figure something out.

 

[Intrepid_Chef]

I had to exchange mine. They told me not to bother with returning it, so I cut a hole in it and use it at fairs for my free cooking show drawing ...

 

[dancedivine]

The lid of my small batter bowl is also cracked... So, I just entered an adjustment for myself. Is there a problem with submitting my own adjustments?