A friend of mine moved from California to Minnesota after I joined PC. She called me Sunday night with a question. She booked a show off of her sister-in-law's show. The consultant came in and did the show, but my friend did not have a good experience with her. Now it is three days after the show was supposed to close and my friend cannot get a hold of this consultant! She's called and left messages both on the answering machine and with the husband. My friend is a very reasonable woman and is incredibly patient, but she's pulling out her hair over this! She had wanted to close the show on Friday because her other sister-in-law will be leaving town soon and they didn't want for her to pay the direct shipping. In her frustration, my friend called me to find out if she could cancel the show with the consultant who did the show and have me close it for her. Of course, I'd love to add that show to my paycheck... but I know it doesn't work that way. I gave her the phone number for Customer Service and told her to call and complain. I also left a message for my upline director (who happens to live in Minnesota) explaining the situation and asking for advice. The way I look at it, at the very least the sister-in-law who lives out of town should not be paying for the direct-shipping charges.