caryd
- 18
Just thought I would let all of you know about what happened to me last week.
I am fairly new to TPC (less than 1 year) and just recruited a host who wanted to use kit credit from her show. Since I had never done this before and have had very little training, I wanted to make sure to do it correctly. I was in the process of putting in her show and couldnt figure out how to "show" that she wanted to use the 40 toward her SS kit. I looked over the Sharing the Opportunity section in the Recipe for Success and still couldnt figure it out. I partially blame "new mommy brain" on not thinking to look over the pull down list for the 5228 code, so I called HO to ask what I was doing wrong.
Anyway, I spoke to a woman who "walked me through putting in the host order. She told me to just leave 40 open as unused free product and submit the consultant aggreement in a couple of days. I didnt feel very good about it but figured she knew much more than I did. NOT TRUE. Late last week I called HO again because the consultant agreement wasnt going in right. That was because they didnt show any kit credit. After speaking to 4 different people, who told me 4 different things I finally spoke to a very nice and finally professional woman named Maria in Consultant and Director services. She stated that she would look into the problem and said that they are in the process of training new people at HO. She added that they hope to have all the training done by May 1st and that the new trainees are supposed to check with their senior supervisor if they have any questions in whick they couldnt answer. Apparently, the woman with whom I spoke to when I was submitting her show thought she knew what she was doing.
My frustration is this, we call to get our questions answered and rely on the information given to us as correct. The mistake wasnt mine, however, I had to pay for the misinformation. I had to pay the difference for the kit out of my pocket. No way was I going back to my new consultant and having her give me the money. She was already wondering what was going on when it took over a week to get things going.
Make sure when you call the HO that you feel the information is correct. At least until May 1st when they say the "training " will be done. I have told my new recruits to call me with questions and if I dont know the answer I will call another consultant or someone else to try to get the correct information.
I have gone on and on about this. I apologize, its been frustrating. I kick myself for not knowing how to put this into the computer myself but like I said I am fairly new. Just thought I would give everyone a heads up about this.
I am fairly new to TPC (less than 1 year) and just recruited a host who wanted to use kit credit from her show. Since I had never done this before and have had very little training, I wanted to make sure to do it correctly. I was in the process of putting in her show and couldnt figure out how to "show" that she wanted to use the 40 toward her SS kit. I looked over the Sharing the Opportunity section in the Recipe for Success and still couldnt figure it out. I partially blame "new mommy brain" on not thinking to look over the pull down list for the 5228 code, so I called HO to ask what I was doing wrong.
Anyway, I spoke to a woman who "walked me through putting in the host order. She told me to just leave 40 open as unused free product and submit the consultant aggreement in a couple of days. I didnt feel very good about it but figured she knew much more than I did. NOT TRUE. Late last week I called HO again because the consultant agreement wasnt going in right. That was because they didnt show any kit credit. After speaking to 4 different people, who told me 4 different things I finally spoke to a very nice and finally professional woman named Maria in Consultant and Director services. She stated that she would look into the problem and said that they are in the process of training new people at HO. She added that they hope to have all the training done by May 1st and that the new trainees are supposed to check with their senior supervisor if they have any questions in whick they couldnt answer. Apparently, the woman with whom I spoke to when I was submitting her show thought she knew what she was doing.
My frustration is this, we call to get our questions answered and rely on the information given to us as correct. The mistake wasnt mine, however, I had to pay for the misinformation. I had to pay the difference for the kit out of my pocket. No way was I going back to my new consultant and having her give me the money. She was already wondering what was going on when it took over a week to get things going.
Make sure when you call the HO that you feel the information is correct. At least until May 1st when they say the "training " will be done. I have told my new recruits to call me with questions and if I dont know the answer I will call another consultant or someone else to try to get the correct information.
I have gone on and on about this. I apologize, its been frustrating. I kick myself for not knowing how to put this into the computer myself but like I said I am fairly new. Just thought I would give everyone a heads up about this.
Thanks for posting that because I truly felt the same way about Ho and you just cleared that up for me!
