What Reasons Do You Usually Get for Cancellations and Non-Bookings?

[SummerG]

Hi there,

We are having our monthly unit meeting tonight. My director asked me if I wouldn't mind leading a discussion about common reasons for cancellations or not booking a party.

If you wouldn't mind sharing what reasons your customers usually give you I would greatly appreciate it.

I will compile a list (and post it here in a day or so) of the popular reasons and also list some good responses to give your customer when they give you a reason not to book.

For example...
"IT'S JUST TOO HOT"
Do a morning show - If there are kids, hire a baby-sitter for kids to play outside.
Do a deck party.
Do a no-cook show.
Do a Sip-n-Dip party by the pool; everyone swim afterwards!

Thanks for sharing!
Summer

 

[GourmetGirl]

"It's a bad time"
"Nobody will want to come"
"There's been too many home parties recently"

 

[mommyhugz1978]

" I am about partied out", " Too much going on" " My house is too small"


are generally the ones that I recieve !!

 

[janetupnorth]

Here are some...and there are some good comebacks and options for many of them:

Yes, there has been too many lately.

I don't have time to clean my house.

I don't have enough friends to invite or my friends are too busy.

I decided I just like shop and not host.

My husband wouldn't want me to kick him out of the house for a night.

I don't like the work of sorting out the orders and delivering them, I'd rather just shop at someone else's party.

I'm waiting for a special I like.

 

[amy07]

"I don't know enough people"
"I'm on a diet, and those recipes are so fattening"
"I don't cook"
"My kids have sports right now and that takes up my weekends"
oh, and i'm hearing this one ALOT,
"Oh we are remodeling and that is taking all of our money, and the house is a wreck"

 

[AJPratt]

Objection: I don't like to cook... People don't like to be pressured.

Counter: If you don't like to cook that PC is perfect for you with the stoneware, cooking is a snap!

I do a pretty casual show. No one feels any pressure when you have a bunch of friends and everyone is having fun!

 

[raebates]

Everyone I would invite is here. Great! They're familiar with PC products. Hey, everyone, if Susie had a show, would you come and order?

 

[AJPratt]

Everyone I would invite is here. Great! They're familiar with PC products. Hey, everyone, if Susie had a show, would you come and order?

Do you say that when they are checking out? OMG... I would LOVE to do that! When everyone says "Yes" what do they say?

 

[raebates]

This goes on at checkout. Everyone is milling about, so I shout the "Hey, everyone," part. I've booked shows at my last two shows with that. When they realize that people actually will come to another show fairly soon, they book.Well, to be honest, at the last one a former host (the booked-from host) told the young woman, "Hey, we all have more we want to buy. Have a show, and I'll order. So will everyone else."The other women all told her she had to book a show. She had to leave early, but I contacted her. I told her that I knew everyone was kind of pushing her, and I didn't want her to feel pressured. She said she really wanted to have a show. She wasn't really familiar with PC, but the stuff seemed great. We're in the process of firming up a date.

 

[SummerG]

These are WONDERFUL! Some I've heard with my own business but some of them I have not. I can't wait to discuss these tonight. I'll post up the list of responses tomorrow or Wednesday.

Thanks again for sharing!