What Do You Say When Clients Want to be Contacted by Email?
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Discussion Overview
This thread explores the experiences and strategies of participants regarding client requests for email communication instead of phone calls. Participants share their thoughts on how to handle these situations and the implications of such requests on their booking efforts.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant expresses concern that clients asking to be contacted via email may be a polite way of declining a phone conversation.
- Another participant shares that they sometimes prefer email to focus on the information at a later time, suggesting that not all clients are trying to avoid communication.
- Several users mention the importance of following up via email to ensure accountability and maintain communication.
- One participant, identifying as a consultant, notes their discomfort with selecting dates over email and questions what information to send in such communications.
- Another participant emphasizes their willingness to accommodate email requests but believes phone calls are more effective for detailed discussions.
Areas of Agreement / Disagreement
Views differ on the effectiveness of email versus phone communication, with some participants preferring one method over the other. No clear consensus emerges regarding the best approach to take when clients request email contact.
Contextual Notes
Participants share personal experiences and preferences related to client communication, reflecting a variety of approaches to managing bookings and client interactions.
Who May Find This Useful
Consultants navigating client communication preferences may find insights in this discussion relevant to their own experiences.
finley1991
- 1,712
Winnipegk said:
Sometimes if I'm in the middle of something, I'd rather have someone e-mail me info so I can look at it when I have the time to devote to it. I'm not necessarily blowing someone off... I just know that I'm not in the frame of mind to pay attention to what they are saying at that moment. Now, I'm not saying that they might not be trying to say no in a nice way, but I don't think that's the case with everyone!
If they ask you to e-mail them, do it. Then they can never say, "I asked you to e-mail me and you never did..." Just cover your butt!
Plus, if you do follow-up with an e-mail like they asked, what's the worst that can happen?
tpchefpattie
- 691
Hi there! I completely understand that some people prefer to communicate through email, and I am more than happy to accommodate that. However, I have found that phone calls are more effective in discussing all the details and answering any questions you may have. Would it be possible for me to give you a quick call to discuss the cooking show and answer any questions you may have? I promise to keep it brief and respect your time. Thank you for considering hosting a cooking show, I am really excited to work with you!
Frequently Asked Questions
What should I say when a client asks to be contacted by email?
You can respond by saying, "Absolutely! I would be happy to send you updates and information via email. Could you please provide me with your preferred email address?"
How can I ensure my emails are welcomed by clients?
Let clients know that you respect their preferences by saying, "I want to make sure my emails are helpful and relevant to you. What type of information would you like to receive?"
What if a client is hesitant about receiving emails?
You can reassure them by saying, "I completely understand your concerns. I will only send you important updates and special offers, and you can unsubscribe at any time if you feel it's not for you."
How often should I contact clients via email?
You might say, "I typically send out emails once a month with updates and promotions. However, I can adjust the frequency based on your preference."
What should I include in my email to clients?
You can inform them, "In my emails, I usually include product highlights, upcoming events, and exclusive offers. Is there anything specific you would like to see?"
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