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If your card is declining but still says 'HOLD', it means that the transaction was not fully processed and the funds are still being held by your bank. This can happen for a variety of reasons, such as insufficient funds or a technical error. Here are the top 5 most frequently asked questions regarding this issue:
There could be a few different reasons for this. One possibility is that the transaction amount exceeded your available balance. Another possibility is that there was a technical issue during the processing of the transaction. It's best to contact your bank for more information about why your card was declined.
The length of the hold will vary depending on your bank's policies. In most cases, the hold will be released within 1-3 business days. However, some banks may hold the funds for up to 10 business days. If the hold does not release within a reasonable time frame, we suggest contacting your bank for further assistance.
In most cases, you should still be able to use your card for other purchases while the hold is in place. However, it's best to check with your bank to confirm their policies and to ensure that you have enough available funds for your other purchases.
Yes, the hold will temporarily affect your available credit or balance. This means that the funds being held will not be available for other purchases until the hold is released by your bank.
If the hold does not release after a few days, we suggest contacting your bank for further assistance. They will be able to provide more information and help resolve the issue.