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WARNING about ACS Donation Website

tys1031

Member
Nov 3, 2009
254
0
Hello,

As you may or may not know, I work at the American Cancer Society also. We found out that some of the donations consultants are receiving via cash or check are being made using the offline doantion form on the ACS Help Whip Cancer web site. The form that is on the web site IS NOT the correct form for PC consultants to get credit for the cash/check donations. If you want to receive recognition at NC, PLEASE advise your contributors to contact you toget the form from Consultant's Corner if they'd like to make a cash/check donation. Otherwise, you will not get credit for their donation! :mad:

We caught this because someone sent a donation directly to our Home Office, but if the doantions are being sent to the regional or Division offices, this won't be as easy to catch.

Just wanted to let you all know!
 

RMDave

Advanced Member
Gold Member
Dec 3, 2009
927
2
Oh, Kisha ... tell Me that I'm not the one who screwed up!
 

NooraK

Legend Member
Gold Member
Feb 6, 2008
5,871
26
Just to make sure, you are referring to the form that the customer would get if they visited the donation site I created on the ACS site, and clicked on the link that says "If you are unable to donate online, please print a donation form to mail in your contribution"?

Is this going to be updated, or is there a way to remove that link and replace it with "If you are unable to donate online, please contact me for a form"?
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
I'm not sure I'm understanding. Is the site that we set up for ourselves through CC for the ACS Help Whip Cancer not working correctly for us getting credit for people's donations? Should I discontinue using the link?
 

tys1031

Member
Nov 3, 2009
254
0
  • Thread starter
  • #7
Just to make sure, you are referring to the form that the customer would get if they visited the donation site I created on the ACS site, and clicked on the link that says "If you are unable to donate online, please print a donation form to mail in your contribution"?

Is this going to be updated, or is there a way to remove that link and replace it with "If you are unable to donate online, please contact me for a form"?


Yes, it's that link. I just came from the IT Support area and they are going to try to see if they can change the link. In the meantime, you may just want to let your customers know to get the form from you from CC and mail it to the address at the bottom of that form.
 

tys1031

Member
Nov 3, 2009
254
0
  • Thread starter
  • #8
I'm not sure I'm understanding. Is the site that we set up for ourselves through CC for the ACS Help Whip Cancer not working correctly for us getting credit for people's donations? Should I discontinue using the link?

The link will credit you for credit card donations. The problem is if they print the form for offline donations from that link. It's not the right form and it provides the wrong address.
 

babywings76

Legend Member
Gold Member
Jun 19, 2008
7,289
59
Okay, thanks for the head's up. I guess I'll just encourage debit/credit card donations. Then if people ask about cash, I'll give them details.
 

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