Unexpected Extras in My Deliveries - How Should I Handle Them?

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Discussion Overview

Participants share their experiences regarding receiving unexpected extra items in their Pampered Chef orders and how they handle these situations. The thread includes various personal anecdotes and suggestions on whether to keep or return the items.

Discussion Character

  • Anecdotal, Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, mentions that most of their orders included extra items, and they were unsure whether to keep or return them.
  • Another participant suggests contacting the Home Office (HO) for guidance on how to proceed with the extra items.
  • Several users mention that for smaller items, HO typically allows consultants to keep them, while larger items may require returning.
  • One participant shares their experience of receiving two replacements for a small item and being told to keep the extra.
  • Another participant recounts a humorous situation involving a mix-up with a hostess's order and how HO resolved it quickly.
  • One participant expresses frustration over multiple mispacked orders but appreciates the helpfulness of HO representatives.
  • Another participant notes that they were told to keep items they felt uncomfortable about, and they ended up giving them away as host gifts.

Areas of Agreement / Disagreement

Views differ on the best approach to handling unexpected extras, with some participants advocating for contacting HO while others emphasize the importance of submitting adjustments. No clear consensus emerges on a single best practice.

Contextual Notes

Participants share personal experiences with order discrepancies and the varying responses from HO regarding extra items, reflecting a range of individual circumstances and outcomes.

Who May Find This Useful

Consultants who encounter similar issues with unexpected items in their orders may find the shared experiences and insights helpful.

O
Oklabell
Messages
134
Almost all of my orders that have been to my house have something extraonly 3 so far. My first order was all messed up and I called my recuitered and she handled it and just told me to keep the extra safe cutter.
My supply order came with an extra pack of catalogs so I was thinking maybe you get one free but today my 2nd supply order came with a jar of Cinnamin (sp?)
I know they just didn't say here lets send her this. What do I do? Keep it? Return it? If I am doing something wrong I will feel bad but so far it is only small items that do not seem worth the time to shipback.

Thanks
 
I'd call HO and let them know. They'll tell you what to do.
 
You do a product adjustment on it....you can do this online at Consultants Corner.

Usually, if it's something small, they will just tell you to keep it. If it's something larger - they may send a call tag for it to ship it back.

It's important to do this, even if it's something small and you know they will just say to keep it, for a few reasons:

1. It allows HO to adjust their inventory and keep it accurate
2. It lets them know of mistakes in shipping so they can correct it and get better at it!
2. It's the right thing to do.
 
  • Thread starter
  • #4
I just did an adjustment. Do they email me to tell me what to do?
 
Yes, you will get an email!
 
  • Thread starter
  • #6
Thank you so much for your help!!!!
 
No problem - glad I could help!
 
This has happened to me a few times...and yes, I would call. Smaller thing normally cost more than they are worth for them to pay to pick them back up, so they will usually say to keep it. It's kinda nice when that happens, but I realize they need to fix those types of things cuz it certainly cuts into our (PC as a whole company) overhead!
 
Do let them know as everyone stated above. It just might be something that someone else is missing and could end up being a bigger problem down the road if they don't check it out. Depending on what the size is, etc they usually let you keep it but if it is something they feel is worth shipping back they will send a label for it.
 
When I called about a few extras my host received the other day, the lady told me that if it's under $25 they just tell them to keep it. These items did total more than that so they went ahead and sent a label for them.
God bless,
Amanda
 
I did want to add that you should still submit the adjustment just so they are aware where the product went. But most likely if it's under $25 value they're going to say to keep it.
 
One of my customers did an adjustemtn for a small batter bowl. For some reason, they sent 2 replacements. I called and HO said for her to just keep the 2nd one.

I call both ways, whether the order is short or long....
 
I had a hostess get 3 of her Professional cookware peices replaced and PC sent her a chillzanne sectional server and not her cookware. she called me up all confused and laughing. She found the slip inside and it was to go to Canada to someone there. I called HO and they sent a pick up slip for her and sent out her cookware ASAP!! She had her cookware 2 days later!!
It was funny b/c I asked the rep at HO if I should contact the consultant and she said well no they will call b/c this isn't what they wanted...I didn't think before I said, but this girl is getting 3 peices of cookware, why would she call!! LOL...the HO lady laughed and laughed...
It may have been a "had to be there" moment, but it was funny!!
 
I have had a few mispacked orders lately. Yesterday, my neighbor/July host's pack did not have grilling gift pack but had the caramel sprinkles. Today my supply order was missing the pack of F/W Season's Best and 2 sets of recipe cards. My host from June had the wrong cookbook. So, 3 out of the last 4 orders had something wrong. I really hate to call HO on Monday but I really wanted my recipe cards for the open house I am having Thursday. Luckily, all of the HO reps have been great to talk with.
 
This happened to me several times and I was told to keep the items... I even told them I didn't feel right about that, and they insisted- so I gave the items away as host gifts! :)
 

Frequently Asked Questions

What should I do if I receive extra items in my Pampered Chef delivery?

If you receive extra items in your delivery, the first step is to check your order confirmation to verify what you were supposed to receive. If the extra items are not on your order, contact Pampered Chef customer service for guidance on how to proceed. They can provide instructions on whether you should keep the items or return them.

Are unexpected extras in my delivery a common occurrence?

While it’s not a common occurrence, mistakes can happen in any shipping process. Pampered Chef strives for accuracy, but if you do receive unexpected extras, it’s important to handle them according to company policy. Always reach out to customer service if you have questions or concerns.

Can I keep the extra items I received in my delivery?

Generally, it is best to check with Pampered Chef customer service before keeping any extra items. They may ask you to return them or provide instructions on how to handle the situation. Keeping items that were not ordered without permission may violate company policies.

How can I prevent receiving unexpected extras in future deliveries?

To minimize the chances of receiving unexpected extras, double-check your order before it is finalized. Ensure that all items are accounted for and confirm your shipping details. If you notice any discrepancies, contact customer service immediately to rectify the situation before it ships.

What information should I have ready when contacting customer service about unexpected extras?

When contacting customer service regarding unexpected extras, have your order number, a list of the items you received, and any relevant details about the delivery. This information will help expedite the process and ensure that your issue is resolved quickly.

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