Undo Update? Troubleshooting P3 Installation Error

[NooraK]

Does anyone know if there is any way to undo an update? I downloaded a manual update the other day from CC because my P3 wasn't recognizing the extra FPV for a January catalog show. Now I keep getting errors and P3 keeps shutting down.

I re-downloaded the update, and now my computer's popping up a warning during the installation saying a file is corrupt. This lead me to believe the issue is in the update, so I tried downloading the update again, same results.

I can't call Tech Support because of the holiday. Anyone know if I can reverse this? Or, if I uninstall and download the latest version of P3 from the website, do I have to do the manual update as well?

 

[Sheila]

The only way that I know of to "undo" it is to "restore a backup". If you backed up your files prior to doing the update, you should be able to revert to the last backup. Sorry girl!

 

[NooraK]

Unfortunately that's for data, not the program itself

 

[sandilou]

My P3 updated yesterday, and now I can't open the program at all! I get a message to check a log, but when I look, I don't have a file .log. I have orders to enter and wanted to make some calls. Boo-hoo-hoo! How do you update from CC? Will that fix this?

TIA,
Sandi

 

[baychef]

I believe you go to CC and pull down each menu tab (because I am not sure which one it is under) and when you see Tech Support click on that. Last I was on there, there are links on the left hand side of the page that will update. This MAY be for new programs but I am not sure. Sorry I can not be more helpful. I know just enough about computers to be dangerous!

 

[NooraK]

From what I've determined, the update is the problem. There's something wrong with the file (since I downloaded it several times), which is causing the error. I've uninstalled and re-installed P3 in the past, but I don't remember if I had to run the Manual Update as well to get it to work, so I don't know if that would fix the problem. For the time being, all I can do is wait until Monday to call Tech Support.

 

[sandilou]

Hooray! Hooray! HOORAY! That worked! I had to look around to find it. Its:
Home > Consultant's Corner > Managing Your Business > My Shows > PamperedPartner® Plus

I didn't look under 'My Shows' before, kind of a funny place to have it, I think. Be sure to click on the update after you download it to get it to fix everything.

Off to make calls . . . . ;-)
Sandi

 

[NooraK]

Sandi - did you actually download and apply the update? I know where to find it, but if the problem is in the update that doesn't fix anything.***Update***
So, I've uninstalled and reinstalled P3, and I'm still getting the same error

 

[AbbyCookn4U]

I started having issues with P3 immediately after the update also - I uninstalled, reinstalled and then restored my files. Originally I restored a file from today (after update), but still had the same errors. I then restored a file from last week ... no more problems.