:sing::sing::sing:
Dear Consultant,
Recently, we shared with you that four of our new products would be delayed as a result of quality issues. We are happy to report that the issues with the Holiday Serving Plate, Holiday Appetizer Plates and Dots Stemware have been resolved. Unfortunately, based on timing, we have made the decision not to offer the Holiday Spreaders for sale this season.
Holiday Serving Plate (#2807) and Holiday Appetizer Plates (#2808) We have resolved all issues with these products and are building our inventory with new product. These products will be taken off “stop sell” status and you can begin selling them as of Oct. 1. If you returned your plates, your replacement products will also begin shipping Oct. 1.
Dots Stemware (#2833) This product remains on “back order” status. All issues have been resolved, and we are working with the manufacturer to build inventory with new product. Please continue to take orders on the stemware. We will be resampling all earned product and purchased samples in early October. We will also be fulfilling all backorders immediately thereafter.
Holiday Spreaders (#2809)
This product will not be available for sale this season. Despite our best efforts, we were unable to resolve issues with this product in time for the holiday selling season.
If you earned the Holiday Spreaders in Level 4 of the June Sell-A-Thon or in your Director Benefit Kit, you will receive 25 Pampered Chef dollars to use for products, paperwork or Conference registration. We will deposit the PC dollars in your account by Oct. 1.
If you purchased the spreaders as a Sample Order, you’ll be refunded $6.00. This amount includes the 50% off sample price of $5.25 plus a sales tax allowance. This will be reflected on your upcoming commission statement.
We apologize for the inconvenience these issues have caused you. Please be assured that our primary concern is to provide high-quality products for you and your customers.
If you have any questions, please call the Solution Center at 1-888-OUR-CHEF (687-2433) or send an e-mail to [email protected].
Sincerely,
Rich Hlava
Sr. Vice President, Operations
The Pampered Chef is a registered trademark.
Dear Consultant,
Recently, we shared with you that four of our new products would be delayed as a result of quality issues. We are happy to report that the issues with the Holiday Serving Plate, Holiday Appetizer Plates and Dots Stemware have been resolved. Unfortunately, based on timing, we have made the decision not to offer the Holiday Spreaders for sale this season.
Holiday Serving Plate (#2807) and Holiday Appetizer Plates (#2808) We have resolved all issues with these products and are building our inventory with new product. These products will be taken off “stop sell” status and you can begin selling them as of Oct. 1. If you returned your plates, your replacement products will also begin shipping Oct. 1.
Dots Stemware (#2833) This product remains on “back order” status. All issues have been resolved, and we are working with the manufacturer to build inventory with new product. Please continue to take orders on the stemware. We will be resampling all earned product and purchased samples in early October. We will also be fulfilling all backorders immediately thereafter.
Holiday Spreaders (#2809)
This product will not be available for sale this season. Despite our best efforts, we were unable to resolve issues with this product in time for the holiday selling season.
If you earned the Holiday Spreaders in Level 4 of the June Sell-A-Thon or in your Director Benefit Kit, you will receive 25 Pampered Chef dollars to use for products, paperwork or Conference registration. We will deposit the PC dollars in your account by Oct. 1.
If you purchased the spreaders as a Sample Order, you’ll be refunded $6.00. This amount includes the 50% off sample price of $5.25 plus a sales tax allowance. This will be reflected on your upcoming commission statement.
We apologize for the inconvenience these issues have caused you. Please be assured that our primary concern is to provide high-quality products for you and your customers.
If you have any questions, please call the Solution Center at 1-888-OUR-CHEF (687-2433) or send an e-mail to [email protected].
Sincerely,
Rich Hlava
Sr. Vice President, Operations
The Pampered Chef is a registered trademark.