theMobile App Stinks -- and They Make Me Pay for This?

[Roadtripray]

Sorry but I'm warning you this is a rant. It's bad enough to pay $11 a month for the "privilege" of using their web app (which no other company that I order with does), but once again, the app failed me. You can argue that maybe I just don't know how to use it, but I guarantee you I could have used my Amazon app or any number of other apps and NOT experienced this problem. They are taking MY money for the app and MY money for the order so it is THEIR job to provide a usable interface that is easy.

I think I'll just start taking my laptop and Mifi to shows and ditching the app and the $11/month fee they want to soak me for.

rant over.

*phew* I feell better now.

 

[ShellBeach]

I wasn't a fan of paying for the website, either, with MY customers getting directed to other consultants after a time-out.

 

[Admin Greg]

I completely understand your frustration and I agree that it's not fair to have to pay for an app that doesn't even work properly. It's also not fair to have to pay a monthly fee just to use it. Have you tried reaching out to customer service to voice your concerns and see if they can offer any solutions? It's definitely worth a shot before resorting to bringing your laptop and Mifi to shows. Hopefully they will take your feedback into consideration and improve the app for all users. Hang in there!