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Pampered Chef: Suds pump problem

  1. pampered1224

    pampered1224 Legacy Member Silver Member

    OK. Here is my next question. The Suds Pump. Both of the nozzles stick. Is there any way to fix this. The lady said she soaked it in hot water fro quite some time but both pumps stick. I am thinking she needs to call HO. She is not my customer but has had it less than a year so...
    Nov 12, 2009
  2. kcjodih

    kcjodih Legacy Member Gold Member

    Hi John, Well of course she could return it for a replacement since it's still under warranty but I'm including this info I received years ago for you in case it might help her. :)

    Attached Files:

    Nov 12, 2009
  3. esavvymom

    esavvymom Legend Member Staff Member

    I've got a customer who's had the same issue. We've replaced it twice now. I've not called her yet to see if the 2nd replacement has worked or not.
    Nov 12, 2009
  4. mrshamel3808

    mrshamel3808 Member Gold Member

    I had the exact same thing happen, she exchanged it for the spritzer. Seems like HO needs to redesign it!
    Nov 12, 2009
  5. chefann

    chefann Legend Member Gold Member

    This is one of those products that I wouldn't be surprised to see gone from the catalog soon. So many people seem to have problems with it, and there are plenty of better-functioning alternatives on the market.
    Nov 12, 2009
  6. pampered1224

    pampered1224 Legacy Member Silver Member

    I am definitely with you on that one Ann. I really wish they would. I have tried them myself several times but always have issues with them. I hate them and prefer never to talk about them. But they are there and well... I tell everyone who asks what I personally think about any of our products but I always tell them too that it is their decision. They can return or replace for at least a year so...
    Nov 22, 2009
  7. MakinBacon

    MakinBacon Member

    I have cleaned my kitchen spritzer and still hate it. I bought mine because I liked my father in law's spritzer (off brand) and figured the PC spritzer would work great. From day one it has sucked. I empty the nozzle after every use and have cleaned it repeatedly. If turned sideways in my PC tote, it makes a huge mess and even when clean and newly refilled, it leaks on my hand when I pump it. I've returned it once with the same results.
    Nov 23, 2009
  8. pampered1224

    pampered1224 Legacy Member Silver Member

    I am glad to hear that I am not the only one who dislikes them. I usually do not have a leaking problem though. In fact, my problem is the opposite as I can not get it to leak, I can't get it to spray! I can't get oil out of it if I try!
    Nov 23, 2009
  9. cookingwithdot

    cookingwithdot Advanced Member Gold Member

    These are the only 2 PC products I am not satisfied with ... :(
  10. Chef Gilles

    Chef Gilles Member Gold Member

    Are you guys telling your guests not to use a liquid soap that has a moisturizer in it or the one with exfoliating beads? This could be the problem. I sell a lot of those and people like it. I even have one in my care in case I make a mess :)

    I've even sold 15 to a local school to have students wash their hands before going to the cafeteria. Too long a line-up if all students are washing at the same time so they have one in each classes...
    Nov 28, 2009
  11. PamperedchefDaly

    PamperedchefDaly Member Gold Member

    It still is a problem with regular liquid soap. They work great when they are new, and then after awhile the pump sticks. I've had a few of them already.
  12. scottcooks

    scottcooks Veteran Member Gold Member

    This attachment was in KCN some time ago. I tell folks it works well for just over a year, then use the other head that comes with it. Remind them - no ULTRA soaps and no DIAL / antibacterial soaps.

    Attached Files:

    Nov 30, 2009
  13. scottcooks

    scottcooks Veteran Member Gold Member

    There was a PDF of an article form a KCN in 2005 or so-- I'll see if I can find it.

    Also this is the Use & Care from PIG:

    Product Features [return to top]

    * Transparent plastic bottle
    * Unique foaming mechanism

    How to Use [return to top]

    1. Unscrew white pump and remove from bottle.
    2. Pour soap to soap fill line as designated by bubbles (see illustration). Add water to water fill line as designated by water faucet. (see illustration).
    3. Screw on white pump, gently turn bottle upside down until soap and water are mixed.
    4. Remove clear cap and depress pump several times to dispense foam.
    5. Gently rub foam on cleansing area and rinse.
    6. Replace cap after each use, if desired.


    1. For optimum performance, do not use liquid soaps containing moisturizers, moisturizing beads, loofah particles or any other suspended material as this will clog the foaming mechanism.
    2. Shampoos and hair gels should not be used because they will not reach the desired foaming consistency.
    3. Misuse of this product will not be covered by the guarantee.

    How to Clean [return to top]

    * Hand wash
    * Flush pump with clear warm water to remove soap build-up.

    Guarantee [return to top]

    * Two-year guarantee
    Last edited: Nov 30, 2009
    Nov 30, 2009
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