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cathyskitchen said:I specifically told my host NOT to cut bread on my bamboo platter, but her sister got a hold of it and sliced a whole loaf of french bread on it - it's ruined!! I was wondering if I could return mine, too, since I just got it in March and it was damaged at a show - any thoughts?? I guess I should just call...
cathyskitchen said:I specifically told my host NOT to cut bread on my bamboo platter, but her sister got a hold of it and sliced a whole loaf of french bread on it - it's ruined!! I was wondering if I could return mine, too, since I just got it in March and it was damaged at a show - any thoughts?? I guess I should just call...
Jolie_Paradoxe said:Though do remember that you will be returning the platter, and that it may be fairly obvious the damage came from misuse, thus voiding the warranty.
cathyskitchen said:I know the use and care guidelines, but *I* wasn't the one who did it - a customer did at one of my shows. I always thought we were covered on our products that we use at shows if they get damaged at a show. I've returned other things that were damaged by a host or guest (broken Simple Additions, broken wine bottle opener, etc.) and had them replaced, so I'm not sure why I wouldn't be able to get this replaced, too. It's the same idea. And, if they want me to sell it, I need to bring a nice one that doesn't have cut marks in it!!!
cathyskitchen said:I know the use and care guidelines, but *I* wasn't the one who did it - a customer did at one of my shows. I always thought we were covered on our products that we use at shows if they get damaged at a show. I've returned other things that were damaged by a host or guest (broken Simple Additions, broken wine bottle opener, etc.) and had them replaced, so I'm not sure why I wouldn't be able to get this replaced, too. It's the same idea. And, if they want me to sell it, I need to bring a nice one that doesn't have cut marks in it!!!
KimoMakano said:Goodness! Sounds like you have a lot of damage at your shows!
DebbieJ said:there is no official clause, but most solution center reps I've talked to have been more than happy to replace things that were damaged at shows as long as they are still within the guarantee period.
I had a host wash my dishes using one of those green abrasive scrubbies before--my food chopper, my easy read measuring cups, etc, were all scratched up. When I called the Solution Center to see if there was anything they could do, they replaced all the items that were still in the guarantee period. I had to buy a new Measure All Cup and that was it.
To remove marks from your bamboo platter, mix equal parts baking soda and water to create a paste. Gently rub the paste onto the marks using a soft cloth. Let it sit for a few minutes, then wipe off with a damp cloth. Repeat if necessary.
No, this method will not damage your bamboo platter. Baking soda is a gentle and natural cleaning agent that is safe to use on bamboo surfaces.
If the marks are still visible after using baking soda, try using a white vinegar and water solution. Mix equal parts vinegar and water and use a soft cloth to gently scrub the marks. Rinse with water and dry with a clean cloth.
We recommend using natural and gentle cleaning products, such as baking soda and white vinegar, on your bamboo platter. Harsh chemicals and abrasive cleaners can damage the surface of the bamboo.
To prevent marks from appearing on your bamboo platter, avoid using sharp utensils or cutting directly on the surface. You can also apply a food-safe oil or beeswax to the surface of the platter to create a barrier and protect against marks. Regularly cleaning and oiling your bamboo platter can also help maintain its appearance.