Director Solution Center Customer Service

[finley1991]

This is a vent --- I am SO Frustrated right now!!!!!

I returned 2 products six weeks ago for a friend of mine in exchange for another 2 products with a difference of $8 that she would have to pay. When I called they told me that since she paid with a credit card, they would simply charge the balance to her card and it would be sent out.

Yeah... that's not how it works anymore and the lady at HO scolded me for not doing it right. We need to re-provide ALL of our customer's credit card info to HO for exchanges and refunds. Grrr... now I have to call a few customers back and ask them for their credit card numbers!

I'm just frustrated because it's been sitting there and first, I got incorrect info from HO in the first place, second, no one from HO let me know WHY it's sitting there and third, I look like an idiot to my customers.

Okay... vent over. I could have done without the lady scolding me first thing this morning.

Thanks for listening!

 

[ChefLisa]

Just yuck! Sorry that happened to you!

 

[chefkathy]

Yeah, the scolding is like rubbing salt in the wound. Not professional AT ALL.

 

[finley1991]

Yeah, the scolding is like rubbing salt in the wound. Not professional AT ALL.

I think what bothered me the most (and I forgot to put that in my first post) was that when I said that I wasn't told that I needed to provide the credit card number for the $8 difference, she said, "Well you can always pay for it yourself and have her pay you." That just rubbed me the wrong way.

 

[tpchefpattie]

Dear frustrated consultant,I understand your frustration with the recent changes in our exchange and refund process. It can be difficult to keep up with all the updates and changes. I apologize for the inconvenience and miscommunication that you experienced with this particular situation.Please know that our Solution Center Customer Service team is always here to help and assist you with any questions or concerns. We are constantly working to improve our processes and make them as smooth as possible for both our consultants and customers.In the future, if you have any questions or need clarification on any policies, please do not hesitate to reach out to us. We are here to support you and ensure that your customers have the best experience possible.Thank you for sharing your thoughts, and we appreciate your dedication and hard work as a Pampered Chef consultant. We value your feedback and will use it to continue improving our services.Sincerely,
The Solution Center Customer Service Team