Return and Exchange Process for Damaged Stoneware - Expert Tips

[heat123]

HI- this is my first return adjustment for a piece of damaged stoneware that arrived to the host today. When doing a return-exchange can the product be shipped to the guest instead of the host?

2.When I input the adjustment online will they get a return label to stick on the returned item or will I just get a reference # to give the host or guest?

3.And on a different return subject re: a broken piece of stoneware. A new customer purchased a piece of stoneware 1.5 years ago and has since moved (losing her receipt) and she had a different consultant at the time, can she get a new piece without her reciept since it's under 3 year warrenty?

thanks for any help!!!

 

[stephanieboyd]

Heather,

You can have it shipped to yourself, the host, or the customer. Since it is less than 30 days ago, they will even send UPS to pick it up if necessary!!

2. When you do the product adjustment online, you will just get a reference number. That number will have to be with the item when(if) it is returned.

3. For your new customer, as long as she remembers the host and/or the consultant that she bought it from, the Solutions Center can look up her purchase. They will then say whether or not they want a piece of the broken stone back, and where to send it. Make sure you have an approximate date of the show when calling/emailing HO. I would take care of it for the customer, especially since she is a new customer to you. She can call 1-888-OURCHEF herself too!!

Hope this helps!!!

 

[soonerchef]

When you do the adjustment online you should get an e-mail back from HO telling you whether or not you will need to return the item, if you do need to then just send a peice back in a padded envelope with the reference # on the envelope.

 

[heat123]

thank you for your replies! now I know for next time this happens, what to do!

 

[cmdtrgd]

When you do the adjustment online you should get an e-mail back from HO telling you whether or not you will need to return the item, if you do need to then just send a peice back in a padded envelope with the reference # on the envelope.

The piece only needs to be about the size of your palm - not the whole thing.