Product Adjustment Delay: What's the Reason for the Long Wait?

[ChefPaulaB]

I received an order on Tuesday for a host. One of the guests were missing the Silicone Cake Pan, so I immediately put in a product adjustment. Last night I received an email from HO saying that the estimated delivery date is 11/11! What's up with that? I thought that if they screwed up and forgot to include an item that they would get it to us right away. I told the guest that she would have it very soon, and now it's almost 2 weeks away! Have you ever had this happen? I'm kind of frustrated and disappointed right now.

 

[wadesgirl]

Try to call them, you may get more of an answer that way. Plus, it is an estimated date, they are trying to give themselves enough leway. And if you think of it in business days, that's only 8 business days and that includes shipping.

 

[Sheila]

Maybe they are out of the Silicone Cake Pans & waiting on a supply order?

 

[ChefPaulaB]

I guess that I panicked for nothing... it is arriving today. When I saw 11/11, I just freaked a little, thought it would actually take that long, and didn't want customer to be upset. Thanks for your input!

 

[Wildfire]

Hi there! I'm sorry to hear about the delay with your order. I understand how frustrating and disappointing it can be when an item is missing or delayed. As a consultant, I always strive to ensure that my customers receive their products in a timely manner. In cases like this, it's best to reach out to our customer service team to get more information on the delay and see if there's anything we can do to expedite the process. I apologize for any inconvenience this may have caused and I will personally follow up on this issue to make sure it is resolved as soon as possible. Thank you for bringing this to my attention and please don't hesitate to reach out to me if you have any further concerns.