Pampered Chef's Black Circle Guarantee: Replacement, Refund or Credit?

[chefkeri]

I know that PC offers the customer the 1 year w/ receipt no questions asked... then the extra "black circle" guarantee w/ receipt for what....?
Replacement, refund or credit???

Also, does the "black circle" number INCLUDE or NOT INCLUDE the 1st year?
Is a "black circle" 2.... 2 years total or 3???

Thanks for the help!

 

[The_Kitchen_Guy]

The circle is the total guarantee for that product.

Turn down the volume a little, will ya?

 

[chefkeri]

Thanks K.G.Sorry for the "hyperness" Just my nature....

 

[The_Kitchen_Guy]

Sorry for the "hyperness" Just my nature....

Oh, I didn't mean the excitement! Not at all! Stay excited and keep up the enthusiams!

I was referring to the big text. You looked like you were yelling at us!

 

[DebbieSAChef]

I like big letters!!For those of us who wear contacts and don't have great vision, I love the big letters. I didn't know you could hear someone's message shouting on this website....
Just kidding!! I always find it amusing that large letters are considered shouting at someone on chat rooms and forums. I like them. Especially this late at night when my contacts are fuzzy!!

CAN YOU HEAR THIS??? lol

Debbie

 

[monica_sweetconsultant]

i'm with you Debbie!! big letters make it easier to read for blind people like me!! my contacts are always fuzzy from lack of sleep!!

 

[BethCooks4U]

I have to agree with kitchen guy. My eyes are getting old too but I find it hard to read when the letters are too big or all caps are used or no caps are used or the paragraph is really long.

My 2 cents.

 

[LindaK]

I have to agree with kitchen guy. My eyes are getting old too but I find it hard to read when the letters are too big or all caps are used or no caps are used or the paragraph is really long.

My 2 cents.

Sorry, me too.

Typing in all caps or using large text (except to highlight) is considered shouting out here in cyber land.

 

[The_Kitchen_Guy]

CAN YOU HEAR THIS???

What?

Huh?

Somebody say something?

Guess not. Back to bed. (Yawn)

 

[letscook04]

Product GuaranteeSpeaking about Product Guarantee, I did a show last week and someone brought in a broken stone: #1- she did not have the receipt, #2- does not recall who the consultant is and #3- the consultant told her that the stones are LIFETIME Guarantee!! I told her that the stones have a 3 year guarantee. She proceeded to argue with me! If she was nice about it I would have gave her a new one at ½ off. I gave her the HO #. Does anyone know if the stones ever offer LIFETIME Guarantee? Thanks!

 

[BethCooks4U]

Speaking about Product Guarantee, I did a show last week and someone brought in a broken stone: #1- she did not have the receipt, #2- does not recall who the consultant is and #3- the consultant told her that the stones are LIFETIME Guarantee!! I told her that the stones have a 3 year guarantee. She proceeded to argue with me! If she was nice about it I would have gave her a new one at ½ off. I gave her the HO #. Does anyone know if the stones ever offer LIFETIME Guarantee? Thanks!

No they never had a lifetime guarantee. I have run into this same thing. People only hear a portion of what we say and when the consultant said "some even have a lifetime guarantee" they heard "lifetime guarantee". Since I have heard this many times in regards to the stones I always make a point that we have a 1 year guarantee with SOME things having an extended guarantee to 2, 3, 5 or even lifetime. I specifically say that stones are 3 years and chopper is 5 and I end by saying - lifetime: knives and Professional & Executive cookware.

 

[The_Kitchen_Guy]

If someone hands you a cracked stone or hands you the pieces, you can always check the date code. Look on the bottom of any piece of stoneware you own - there is a date molded right into it. If someone tries to tell you they bought the stone a "...year or so ago..." and the date molded into it is 0597 she's going to have a tough time passing that test. If the date is 1004 there may be a chance of getting it replaced.

Some of the date codes are, in fact, codes (I have one stone that has Ko0 molded into it) that HO can decipher even if we can't. I would bet the K means November but I have no clue of what o0 means.

I've found that Customer Service really wants to help people out - and I'm willing to try to help someone out if their consultant abandoned them or otherwise didn't help them out. That said, I also have a difficult time wanting to help anyone who is belligerant and in my face.

Just be polite, smile and apologize for their problem. Ask them if they have their receipt (they won't) and ask them if they remember their consultant (they do, but their consultant didn't give them what they wanted so they "won't remember") then ask them about when the show was held when they ordered it. HO is going to ask them all those things anyway. If they can't give you any of that information, then you can't really help them. Referring them to HO is the best idea - IMHO.

 

[tiffanypc05]

well i didnt knowi didn't know that everything had a one year gurantee on it no matter what...(read that in the very first post) i have never read that anywhere...can someone point that to me?

 

[DebbieJ]

i didn't know that everything had a one year gurantee on it no matter what...(read that in the very first post) i have never read that anywhere...can someone point that to me?

Wow, really? I'd say your director hasn't done her job training you.

Check out the Recipe for Success, page A-1 under "What You Can Expect From Our Products"

 

[The_Kitchen_Guy]

Wow, really? I'd say your director hasn't done her job training you.

Check out the Recipe for Success, page A-1 under "What You Can Expect From Our Products"

Or tiffany wasn't paying attention.

 

[letscook04]

If someone hands you a cracked stone or hands you the pieces, you can always check the date code. Look on the bottom of any piece of stoneware you own - there is a date molded right into it. If someone tries to tell you they bought the stone a "...year or so ago..." and the date molded into it is 0597 she's going to have a tough time passing that test. If the date is 1004 there may be a chance of getting it replaced.

Some of the date codes are, in fact, codes (I have one stone that has Ko0 molded into it) that HO can decipher even if we can't. I would bet the K means November but I have no clue of what o0 means.

I've found that Customer Service really wants to help people out - and I'm willing to try to help someone out if their consultant abandoned them or otherwise didn't help them out. That said, I also have a difficult time wanting to help anyone who is belligerant and in my face.

Just be polite, smile and apologize for their problem. Ask them if they have their receipt (they won't) and ask them if they remember their consultant (they do, but their consultant didn't give them what they wanted so they "won't remember") then ask them about when the show was held when they ordered it. HO is going to ask them all those things anyway. If they can't give you any of that information, then you can't really help them. Referring them to HO is the best idea - IMHO.

Thanks for the helpful info! Isn't it funny that you will get one person at a show that brings something broken with them

 

[The_Kitchen_Guy]

Thanks for the helpful info! Isn't it funny that you will get one person at a show that brings something broken with them

The Phillistines are everywhere.

I returned a cracked piece of stoneware to HO several months ago - they sent me a new one and asked me to return the cracked piece in the same package. I took it to the post office (this was before UPS had a store down the block and Kinko's had opened nearby) to mail it to HO.

The box was clearly labeled The Pampered Chef. The clerk had to play 20 questions with me, is it flamable, illegal (all the usual stupid questions) and then asked if it was breakable. I giggled and said, "No, it's already broken."

Some smartass in line said, "That's service! They charge you high prices and then even break it for you."

I looked right at him and asked, "Pampered Chef products are worth every dime, and by the way, what do you think Kohls or Target or Wal-Mart will do for you if something breaks three years after you bought it?"

There was no reply, of course.

 

[tiffanypc05]

....DebbieJ,
my director has done an outstanding job on training me, and i have read the recipe for success more than one time cover to cover, but i guess that didn't stick out in my mind and as busy as pc keeps me it's impossible to remember everything. I've been in the business for a year now and never had anyone say they had something wrong with any of their products so that's another reason why it probably just got pushed out of my mind.

 

[tiffanypc05]

by the way...when i checked out page a-1...it never mentions that they will take it back with no receipt...it just says everything has at least one year gurantee on everything...well i knew that...but can someone point out to where it says that they will take it back without a receipt?

 

[DebbieJ]

A receipt is usually required. If you call and get a helpful or understanding rep at the Solution Center, sometimes they'll let you return/exchange without one if they can find the original show in the system to verify the purchase date.